Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Laura Villarreal-Valdez
San Antonio,TX
Summary
Overview
9
years of professional experience
Work History
Peace of Mind Cleaning Services LLC
COO/Co-Owner
10.2024 - Current
Job overview
- Led cross-functional teams to improve service quality and customer satisfaction.
- Analyzed performance metrics, driving data-informed decision-making across operations.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Oversaw daily operations, ensuring quality standards and client satisfaction in cleaning services.
City Wide Facility Solutions of San Antonio
Independent Contractor/Professional Commercial Cleaner
12.2024 - 05.2025
Job overview
- Trained and mentored new staff on safety protocols and best practices for facility operations.
- Conducted regular inspections of facilities to identify maintenance needs and prevent issues.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Immaculate Soul Sisters
Independent Contractor/Janitorial Worker
06.2024 - 09.2024
Job overview
- Maintained cleanliness and hygiene standards across all facilities.
- Conducted regular inspections to identify maintenance needs and ensure safety compliance.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
Mindy Maids
Residential House Cleaner
02.2017 - 01.2019
Job overview
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
Education
Lamson InstituteSan Antonio, TX
EKG Technician Certification from Study of Electrocardiography
10-2018
University Overview
Lamson InstituteSan Antonio,Tx
Phlebotomy Technician Certification from Study of Phlebotomy
09-2018
University Overview
Skills
- Adaptable and flexible
- Analytical and critical thinker
- Organizational skills and attention to detail
- Multitasking and prioritization
- Friendly, positive attitude
- Teamwork and collaboration
- Professional and courteous
- Strong work ethic
- Quick learner
- Documentation and reporting
- Physical stamina
- Heavy lifting
- Strong written communication skills
- Quality assurance
- Guest relations
- Excellent bedside manor
Timeline
Independent Contractor/Professional Commercial Cleaner
City Wide Facility Solutions of San Antonio
12.2024 - 05.2025
COO/Co-Owner
Peace of Mind Cleaning Services LLC
10.2024 - Current
Independent Contractor/Janitorial Worker
Immaculate Soul Sisters
06.2024 - 09.2024
Residential House Cleaner
Mindy Maids
02.2017 - 01.2019
Lamson Institute
EKG Technician Certification from Study of Electrocardiography
Lamson Institute
Phlebotomy Technician Certification from Study of Phlebotomy