Laura Walker
La Grange, TX,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent deli clerk offering food handling experience and focus on quality service. Skilled in managing ingredient preparation and kitchen organization. Dedicated to providing exceptional, consistent service to customers. Talented deli professional familiar with proper food handling and safety concerns. Adept at relating well to team members and customers of all backgrounds. 10+ years' experience in retail environments. Seasoned retail clerk offering sales expertise and strong listening skills. Successful track record building customer loyalty with superior service. Fast, friendly and efficient resource at deli counter.
Overview
11
11
years of professional experience
Work History
Deli Associate
Pilot Flying J Travel Center
Schulenburg, TX
07.2021 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Adhered to company policies and procedures related to food handling processes.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Cashier
Dollar General
Flatonia, TX
12.2020 - 07.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Monitored customer order process and addressed customer issues.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Fostered relationships with customers to expand customer base and retain business.
Stocker; Receiving Ass; Cashier
Walmart
Gonzales, TX
01.2013 - 07.2014
- Maintained a neat, clean and orderly warehouse environment at all times.
- Faced products on shelves and displays to meet company policies.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Greeted customers and retrieved requested products to drive satisfaction.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Provided customer service by answering questions about product location, price and availability.
- Palletized merchandise for easy movement to sales floor locations.
Education
GED -
New Mexico Higher Education Department
Farmington, NM10-2020
Skills
- Customer Engagement
- Safe Food Handling Practices
- Workplace Safety
- Product Merchandising
- Sales Proficiency
Affiliations
- Avid Reader, good at writing and with punctuation.
- Hiking
- Traveling
- Volunteering
References
References available upon request.
Timeline
Deli Associate
Pilot Flying J Travel Center
07.2021 - Current
Cashier
Dollar General
12.2020 - 07.2021
Stocker; Receiving Ass; Cashier
Walmart
01.2013 - 07.2014
GED -
New Mexico Higher Education Department
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