Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

LAURA WATERS

Tampa,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Payroll LeadAccount ManagerSenior Payroll Support AdministratorOrder ProcessorCustomer Support Specialist Tier 2 Payroll

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Tampa, USA
Open to relocation: No

Important To Me

Work-life balanceCompany CultureHealthcare benefits

Summary

Dynamic payroll leader with extensive experience, adept in managing day-to-day operations and able to identify client needs. Team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Skilled in Salesforce, HCM Management Payroll and Time Management systems.

Overview

15
15
years of professional experience

Work History

Senior Payroll Lead

Asure Software
Tampa, FL
04.2021 - Current
  • Follow defined payroll processes for each client according to country specific laws
  • Maintain strict deadlines for global processing and funding
  • Maintain accurate records for each client interaction while maintaining high level of confidentiality
  • Responsible for troubleshooting HRIS integrations and possible time out errors
  • Responsible for keeping Cost Centers up to date for GL reporting
  • Training clients on software, how to submit and process payroll
  • Training clients on how to maintain employee data in the global software
  • Advising clients on costs associated with each country for additional services offered by each country and knowing the details of that service

Account Manager

Blue Marble Global Payroll
Tampa, FL
09.2020 - 04.2021
  • Resourceful account manager responsible for over 350 clients processing global payroll in over 100 countries. Proficient in Salesforce and quick at learning new HCM software. Responsible for country specific payroll regulations.

Senior Payroll Support Administrator

BenefitMall
Saint Petersburg, FL
09.2016 - 09.2020
  • Resourceful payroll specialist responsible for all payroll- related tasks. Thrives in fast-paced environment while accurately processing high-volume, multistate payrolls. Committed to accuracy, compliance and efficiency. Adept at learning new technologies and proficient in Salesforce and HCM software. HR experience recording employee information such as personal data, compensation, benefits, tax data, performance reviews and etcetera.
  • Prepare and process weekly, bi-weekly, semi-monthly and monthly payrolls
  • Enter data into payroll databases and payroll software programs
  • Follow defined payroll approval processes and maintain documentation
  • Maintain accurate records of payroll documentation
  • Calculate ad-hoc wages, benefits, tax deductions, etc. as needed
  • Update direct deposits, apply garnishments through payroll software
  • Oversee, audit and reconcile PTO plans and setup
  • Prepare, setup and assisted with Year End Fringe Benefits
  • Responsible for the NSF’s for over 1650 clients
  • Communicate tax filings to the clients and assist with questions and concerns
  • Performs additional duties as assigned by Team Supervisor

Order Processor

Threat Track Security
Clearwater, FL
10.2015 - 09.2016
  • Processed orders via purchase orders, credit cards, bank wires, PayPal and checks
  • Balanced end of week and end of month to Sales and Accounting Reports
  • Worked with retention for customers who are up for renewal of products
  • One call resolution for all incoming calls and provide technical support if needed
  • Responsible for outgoing invoices and emails for accounts past due
  • Worked independently and with team using effective time management skills

Customer Support Specialist Tier 2 Payroll

Ceridian
Saint Petersburg, FL
10.2014 - 10.2015
  • Assisted clients with payroll and payroll questions
  • Provided technical support for password resets for several clients
  • Functioned under one call resolution to avoid call backs with 70 calls per day
  • Corrected any issues with payroll or information provided in timely manner
  • Responsible for follow up with client if there was escalation

Compliance Officer, Tier 2 Technical Support

Empower Network, LLC
Saint Petersburg, FL
07.2012 - 10.2014
  • Provided support for incoming calls about products, technical issues, client account issues and payment issues
  • Assisted with creating company/product knowledgebase that is still in use today
  • Assisted with keeping company and clients in compliance with SEC and FTC regulations for MLM companies
  • Provided support for Compliance Team by building relationships with clients and monitoring social media to ensure clients compliant
  • Assisted the Travel Team with several corporate events

Customer Service Representative

Midway Services
Clearwater, FL
01.2011 - 07.2012
  • Provide elevated positive customer experiences to resolve complaints while generating loyal clientele to build relationships in the utility’s and service division
  • Assisted and resolved customer complaints related to utility billing & service division with outbound follow up calls for customer satisfaction
  • Functioned under strict deadlines to manage emergency calls as needed

Customer Service Representative

Think Direct Mktg Group
Clearwater, FL
01.2010 - 01.2011
  • Handled inbound and outbound customer service calls
  • Resolved service issues from customers
  • Answered customer questions concerning service programs
  • General administrative and clerical duties

Customer Service Agent

Sacino's Formalwear
Saint Petersburg, FL
01.2006 - 01.2009
  • Acted as CSR for fast paced tuxedo rental and retail company
  • Facilitated order processing for 23 retail stores and extensive wholesale divisions
  • Gathered data and performed reporting for commission purposes
  • Moderated accounting to facilitate the invite orders and processing of rebates
  • Collected on overdue accounts
  • Maintained catalog knowledge; Maintenance and upkeep of catalog
  • Coordinated shipments for wholesale customers and ensured positive customer service
  • Performed administrative and general office duties

Personal Exec Asst to Pastor

Outreach Ministries
Decatur, IL
01.1995 - 01.2004
  • Coordinated travel arrangements and additional administrative responsibilities for the Pastor and other ministers
  • Maintained strict schedules; Set appointments for ministerial staff
  • Continually maintained high level of confidentiality with all personal information for ministerial staff and parishioners
  • Moderated accounting for personal and ministry funds of the Pastor and family
  • Performed general administrative and clerical duties

Education

A.A.S - Business

Richland Community College
Decatur, IL
01-2003

Bachelor of Science - Business Administration And Management

St Peterburg College
Clearwater, FL
06-2018

Skills

  • Friendly, positive attitude interpersonal communication
  • Teamwork and Leadership
  • Customer service and Problem Solving
  • Customer Training and collaboration
  • Staff Management and Time Management
  • Cash Management
  • Taxes, federal, state and local
  • Administrative and Executive Support

Accomplishments

  • Supervised team of 6 staff members.
  • Achieved lift and shift of over500 clients through effectively helping with converting to new Treasury and Tax system.

Timeline

Senior Payroll Lead

Asure Software
04.2021 - Current

Account Manager

Blue Marble Global Payroll
09.2020 - 04.2021

Senior Payroll Support Administrator

BenefitMall
09.2016 - 09.2020

Order Processor

Threat Track Security
10.2015 - 09.2016

Customer Support Specialist Tier 2 Payroll

Ceridian
10.2014 - 10.2015

Compliance Officer, Tier 2 Technical Support

Empower Network, LLC
07.2012 - 10.2014

Customer Service Representative

Midway Services
01.2011 - 07.2012

Customer Service Representative

Think Direct Mktg Group
01.2010 - 01.2011

Customer Service Agent

Sacino's Formalwear
01.2006 - 01.2009

Personal Exec Asst to Pastor

Outreach Ministries
01.1995 - 01.2004

A.A.S - Business

Richland Community College

Bachelor of Science - Business Administration And Management

St Peterburg College

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