Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Laura Wenrick

Customer Service Expert
Napa,CA

Summary

I am a charismatic professional dedicated to customer service. I am knowledgeable and polished with dynamic interpersonal skills. I'm energetic, multilingual, poised, and personable and dedicated to a sales and team-driven environment.

My strengths are being a goal-oriented employee with outstanding knowledge of the world of wines. I have a proven history of increasing customer satisfaction with excellent listening skills and have always committed to best-in-class service all while maintaining professionalism. I'm an ideal choice because I am a driven professional and a proven expert in wines while still able to adapt to new industry trends and changing customer desires along with the motivation to learn, grow and excel in the Wine Service/ Sales industry.

Overview

2
2
Languages
2
2
years of post-secondary education
25
25
years of professional experience

Work History

Flight Attendant

Southwest Airlines
Oakland, CA
01.1998 - Current
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.

Museum Docent

Di Rosa Center For Contemporary Art
Napa, CA
01.2018 - 09.2019
  • Guided groups of up to 12 people on tours of 90 min.
  • Built personal relationships with guests to promote positive experiences.
  • Worked flexible hours; night, weekend, and holiday shifts..

Education

Certified WSET Level 2 Award in Wines - Wine

Wine And Spirits Education Trust
London UK
10.2020 - 12.2020

Course Certification - Sensory Techniques For Wine Analysis

UC Davis Division of Professional Education
05.2020 - 07.2021

Oregon Wine Expert Certificate ID: 30861880 - Oregon Wines

Napa Valley Wine Academy
Napa Ca
01.2021 - 03.2021

Completed, Discovery Italian Wine Course - Italian Wines

Italian Wine Central
Online
08.2020 - 10.2020

Skills

    Hospitality service expertise

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Affiliations

Member of Wine Scholar Guild since 2018

Timeline

Oregon Wine Expert Certificate ID: 30861880 - Oregon Wines

Napa Valley Wine Academy
01.2021 - 03.2021

Certified WSET Level 2 Award in Wines - Wine

Wine And Spirits Education Trust
10.2020 - 12.2020

Completed, Discovery Italian Wine Course - Italian Wines

Italian Wine Central
08.2020 - 10.2020

Course Certification - Sensory Techniques For Wine Analysis

UC Davis Division of Professional Education
05.2020 - 07.2021

Museum Docent

Di Rosa Center For Contemporary Art
01.2018 - 09.2019

Flight Attendant

Southwest Airlines
01.1998 - Current
Laura WenrickCustomer Service Expert