Laura White
Osprey,FL
Summary
Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
Florida Travel Consultants
Osprey
10.2016 - Current
- Managed daily operations and logistics for travel consulting services.
- Developed customized travel itineraries based on client preferences.
- Coordinated with vendors and suppliers to secure travel arrangements.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
Flight Attendant
Midway Airlines
Raleigh, NC
09.1999 - 09.2001
- Ensured passenger safety by conducting pre-flight safety demonstrations.
- Assisted passengers with boarding and disembarkation processes efficiently.
- Managed in-flight service, including meal and beverage distribution.
- Provided clear communication regarding flight updates and travel information.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Flight Attendant
Eastwind Airlines
Greensboro, North Carolina
05.1997 - 09.1999
- Managed in-flight service, including meal and beverage distribution.
- Resolved passenger concerns promptly to maintain a positive travel experience.
- Monitored cabin conditions for comfort and addressed any issues immediately.
- Responded to medical emergencies as needed during flights.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Adhered to company policies regarding security measures and protocol at all times.
Education
Bachelor of Science - Marketing
High Point University
High Point, NC 02.1997 - 05.2001
Skills
- Travel logistics
- Customer engagement
- Company culture and values
- Reliability and punctuality
- Safety procedures
- Marketing
- Teamwork and cooperation
- Emergency procedures
- Clear communication
- Multitasking and organization
- Customer service
Timeline
Owner/Operator
Florida Travel Consultants
10.2016 - Current
Flight Attendant
Midway Airlines
09.1999 - 09.2001
Flight Attendant
Eastwind Airlines
05.1997 - 09.1999
Bachelor of Science - Marketing
High Point University
02.1997 - 05.2001