Laura White
San Antonio,TX
Summary
Delivered empathetic, solutions-driven support to de-escalate concerns and enhance client satisfaction through effective communication and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Contractor / Customer Support Liaison
Self-Employed
Oklahoma City, OK
05.2021 - 06.2024
- Implemented training strategies focused on developing team members' skills in customer service excellence and adherence to compliance standards.
- Analyzed and rectified customer complaints, focusing on improving service standards and client satisfaction.
- Led loss prevention efforts and coordinated daily operations to improve overall store productivity.
Personal Shopper / Customer Support Associate
Walmart
Oklahoma City, OK
10.2020 - 05.2021
- Provided personalized customer support by fulfilling online orders with accuracy and attention to detail.
- Handled customer communications regarding order substitutions and delivery preferences.
- Collaborated with internal teams to meet deadlines and improve service quality.
Supply Clerk / Customer Service Representative
Norman Regional Hospital
Norman, OK
04.2019 - 05.2021
- Supported medical staff by maintaining accurate supply levels and ensuring timely distribution.
- Served as primary contact between departments and vendors, improving response times by 20%.
- Demonstrated professionalism and empathy in high-pressure environments.
Assistant Manager / Customer Relations Lead
Army & Air Force Exchange Service
Tinker AFB, OK
12.2013 - 06.2018
- Conducted targeted training sessions for team members, emphasizing customer service excellence and compliance with industry regulations.
- Handled urgent customer grievances, ensuring improved satisfaction outcomes.
- Investigated loss prevention tactics and supervised daily operations to improve overall store performance metrics.
Education
Associate of Business Administration - undefined
Rose State College
Oklahoma City, OKMedical Assistant Program - undefined
College of Health Care Professionals
San Antonio, TX03.2025
Skills
Customer Experience & Retention
Conflict Resolution & Complaint Handling
Multichannel Communication
CRM & Order Management Systems
Logistics & Dispatch Coordination
Team Collaboration & Training
Process Improvement
Adaptability & Time Management
Certification
OSHA Certified
TABC certificate
Food Handlers Certificate
Timeline
Independent Contractor / Customer Support Liaison
Self-Employed
05.2021 - 06.2024
Personal Shopper / Customer Support Associate
Walmart
10.2020 - 05.2021
Supply Clerk / Customer Service Representative
Norman Regional Hospital
04.2019 - 05.2021
Assistant Manager / Customer Relations Lead
Army & Air Force Exchange Service
12.2013 - 06.2018
Associate of Business Administration - undefined
Rose State College
Medical Assistant Program - undefined
College of Health Care Professionals