Laura Whitfield

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Remained available 10 hours daily to respond to guest needs, complaints or inquiries.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Handled 30-day post sale issues. Coordinated diagnostics, reviewed work orders in comparison to company conditioning report. Handled repair from start to finish. I maintained continuous contact with guest and also coordinated rental car coverage.
• Handled product cancellation with 3rd party warranty company
• One stop for all questions, I worked closely with all departments to maintain guest satisfaction.

• Created marketing materials to grow sales of individual products.
• Met with customers to discuss options, provide information and answer concerns.
• Finalized and submitted paperwork to complete sales.
• Promoted offerings via traditional and social media methods.

Increased conversion rates through various contests and promotions.

Quote policies, collect household data to determine financial risks, explain products, and additional products.

X dating prior customers and calling current customers on payment reminders and renewals.

Set up on and off site promotional events to promote community awareness