Laura Wieck
Cincinnati,OH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Employment Specialist/Case Management
Greater Cincinnati Behavioral Health
05.2025 - 09.2025
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Managed a caseload of 25 clients and met and exceeded all performance metrics
MEDICAL BILLING SPECIALIST
ORTHOCINCY
11.2021 - 02.2025
- Ensure account billing issues are being resolved in a timely manner including, but not limited to, researching insurance processing information and guidelines for submission, calling patients and communicating internally to provide excellent customer service
- Managed and resolved approximately over 100 accounts on a daily basis
- Consistently meeting and exceeding quotas
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Trained new and current employees on how to work successfully
SENIOR RESEARCH SPECIALIST III
OMNICARE, INC
03.2012 - 12.2017
- Training and coaching research specialists I and II
- Ensure account billing issues are being resolved in a timely manner including, but not limited to, researching insurance processing information and guidelines for submission, calling patients and patient families, working with Facilities and communicating internally to provide excellent customer service
- Led cross-functional research projects to develop innovative healthcare solutions.
- Consistently meeting and exceeding not only the daily number of accounts worked but also monthly rebill goals
- Received Star Performer of the Month May 2012
LEASING CONSULTANT
NORTH STREET PROPERTY MANAGEMENT/WOODSPRING APARTMENTS
05.2008 - 09.2010
- Assisted in meeting high closing ratio to increase property's occupancy goals
- Learning all aspects of property management including posting rent, resolving delinquent accounts, and managing resident renewals
- Editor of monthly newsletter for over 400 resident
MARKETING ANALYST
FKI LOGISTEX
06.2006 - 06.2007
- Created and managed the first company-wide customer email and address database for current and prospect customers enabling the marketing department to successfully launch direct mailers and email blasts
- Analyzed the ROI effectiveness of our press releases and email blasts based on the number of visitors to our website
- Worked with an outside Cinematographer to capture our integration of products and solutions which I then edited the raw footage for videos for use in customer presentations and trade shows
- Successfully coordinated and managed seven trade shows among three of our market divisions
- Inherited the 2006/2007 fiscal year budget for our Airport, Postal, and Parcel (AP&P) division which was overspent year-to-date and was able to prioritize marketing goals to meet the year end’s planned budget goal
- Developed and presented to senior management the 2007/2008 fiscal year AP&P division marketing plan and budget resulting in approval
- Analyzed market trends to inform strategic marketing decisions and optimize campaign performance.
- Developed comprehensive reports on customer behavior and preferences to drive targeted marketing initiatives.
- Collaborated with cross-functional teams to enhance product positioning and promotional strategies.
- Conducted competitive analysis to identify strengths, weaknesses, opportunities, and threats in the marketplace.
EMAIL COORDINATOR
AVON PRODUCTS, INC
07.2003 - 03.2006
- Built online surveys in English, Spanish, and French utilizing Teamsite software to obtain feedback from Avon Representatives, Avon District Sales Managers, and Avon direct employees
- Proofread, edit, and constructed emails to Avon Representatives to communicate information quickly and accurately
- Retrieved, analyzed, and reported online data to business leaders pertaining to email open rate and fallout rate percentages
- Investigated, troubleshot, and resolved email issues for all Avon Representatives
- Answered and resolved over 150 online email issues daily
GLOBAL MARKETING COMMUNICATIONS SPECIALIST
GE PLASTICS
08.2002 - 04.2004
- LEXAN Resin Branding Program Manager and team member coordinating a sponsorship deal with Roush Racing resulting in new audience of our product
- Built and launched the external LEXAN Resin Internet to increase consumer awareness
- Successfully completed multi-task orientated projects such as press releases, trade shows, and community events to promote the business in a positive light
MARKETING COMMUNICATIONS & ADVERTISING
GE ENGINE SERVICES
06.2000 - 08.2002
- Coordinated, developed, and implemented an interactive trade show and event calendar across Aircraft Engines with a time savings of over $2000 per person
- Incorporated the new “look and feel” templates, both print and electronic, among all marketing managers to solidify our new branding strategy
- Skilled at working independently and collaboratively in a team environment.
INTERNAL COMMUNICATIONS
GE CARD SERVICES
06.2000 - 08.2002
- Established an online Communication Toolkit for all JCPenney Card Services to include a communication dashboard, time logs, meeting templates, and talking points resulting in a company best practice
- Co-chaired a successful launch of our new Reward & Recognition Program, Ovation!
- Established a process to meet the production schedule deadlines for the monthly newsletter ensuring timely delivery to all JCPenney Card Services employees
MARKETING COORDINATOR
GE FINANCIAL
06.2000 - 08.2002
- Promoted business strategy using proactive media relations through press material development, PR strategy development, and co-leading media refreshers resulting in multiple placements in trade and mass media
- Developed and organized first-ever High School Top Ten Financially Literate Contest in Virginia
- Co-conducted a successful recruitment session at William & Mary where three candidates were given job offers
INTERNAL COMMUNICATIONS
GE PLASTICS
08.2002 - 08.2002
- Successful re-design of several intranet web sites; devised strategy and vision, facilitated overall project implementation, and maintained news content on a daily basis
- Organized and conducted first online Holiday ornament sale to benefit the Pittsfield United Way Campaign raising over $200
- Performed bi-weekly training sessions for the Headquarters administrators educating them in the new digital tools
Education
Integrated Strategic Communications -
University of Kentucky
Lexington, KYSkills
- Customer Service Team Building
Case management
Time management
Community collaboration
Case documentation
Job development
Employer outreach - Project Implementation
- Coachable
- Media Relations
- Branding
- Social Media Management
- Problem Solving
Certification
Six Sigma Green Belt
Timeline
Employment Specialist/Case Management
Greater Cincinnati Behavioral Health
05.2025 - 09.2025
MEDICAL BILLING SPECIALIST
ORTHOCINCY
11.2021 - 02.2025
SENIOR RESEARCH SPECIALIST III
OMNICARE, INC
03.2012 - 12.2017
LEASING CONSULTANT
NORTH STREET PROPERTY MANAGEMENT/WOODSPRING APARTMENTS
05.2008 - 09.2010
MARKETING ANALYST
FKI LOGISTEX
06.2006 - 06.2007
EMAIL COORDINATOR
AVON PRODUCTS, INC
07.2003 - 03.2006
INTERNAL COMMUNICATIONS
GE PLASTICS
08.2002 - 08.2002
GLOBAL MARKETING COMMUNICATIONS SPECIALIST
GE PLASTICS
08.2002 - 04.2004
MARKETING COMMUNICATIONS & ADVERTISING
GE ENGINE SERVICES
06.2000 - 08.2002
INTERNAL COMMUNICATIONS
GE CARD SERVICES
06.2000 - 08.2002
MARKETING COORDINATOR
GE FINANCIAL
06.2000 - 08.2002
Integrated Strategic Communications -
University of Kentucky
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