Laura Williams

09/2022 to Current Medical Assistant- Neurology

Endveavor Health – Glenview, IL

• · Successfully provides assistance with patient examinations and treatments at a busy neurology site
• Demonstrates expertise in communicating with physicians to accurately record patient information.
• Answer constant flow of over 50 customer calls daily with minimal wait times. Recommend solutions within customers budget and proactively follow up with all leads.
• Develop community reputation through commitment to customer satisfaction and strong client relationships.
• Utilize medical software to accurately enter patient information and medical history.
• Monitor and record patient vitals signs and all information for proper documentation while asserting strict confidentiality.
• Maintain and enhance the organization credibility by ensuring the cleanliness and sanitation of exam rooms and equipment.
• Assist in electromyography (EMG) testing by setting up rooms and equipment which includes specialize intramuscular recording electrodes, preamplifier and enhancer

Collect specimens according to established procedures. This includes, but is not limited to drug screens, biometric screening and insurance exams.

Research test - client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform verification of patient demographic information /initials including patient

signature post- venipuncture to verify tubes were labeled in their presents and that the name on the label is correct.

• Perform point of care (POC) testing at those sites where needed and the complete training /competency evaluations per standard operating producer (SOP). Required to act as coach, mentor, instructor and resource adviser for new employee, as well as be the point of contact to staff on site and provide regular

• Collect customer feedback and make process changes to exceed customer satisfaction goals.
• Cultivate customer loyalty, promote repeat customers and improve sales. Assist customers with setting appointments, special cleaning requests, and manage customer needs.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Answer constant flow of over 50 customer calls daily with minimal wait times. Recommend solutions within customers budget and proactively follow up with all leads.
• Develop community reputation through commitment

• Follow physician orders to correctly administer therapeutic phlebotomy.

Package and ship specimens to central lab daily.

Complete proper sanitation and cleaning of equipment and work area between patients

• Promote mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
• Validate blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
• Resolve unusual test orders by contacting physicians, nursing stations or reference laboratories.
• Obtained blood specimens by performing venipunctures and finger sticks 75 times per day.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

• Obtain blood specimens by performing venipunctures and fingersticks, Maintain specimen integrity by using aseptic technique, following department procedures; observing isolation procedures, collect therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time, track collected specimens by initialing, dating, and noting time of collection; maintaining daily tallies of collections performed, Verify test requisitions by comparing patient information with nursing personnel.