Laura Williams
Harrisville,WV
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Health Care Worker
Pineview Nursing and Rehab Center
Harrisville, WV
08.2023 - Current
- Ensured compliance with all applicable regulations and standards of practice.
- Conducted periodic assessments of the physical environment for safety hazards.
- Provided emotional support to family members during stressful times.
- Adhered to HIPAA guidelines when handling confidential information.
- Participated in training sessions on new technologies or techniques related to healthcare.
- Greeted, guided and offered assistance to patients and visitors.
- Performed basic, non-invasive medical assistant duties.
- Attended training to validate or refresh basic professional skills.
- Built strong and trusting rapport with clients and loved ones.
- Offered information, support and comfort to patient families.
Customer Service/Assistant Manager
Amtower Napa Auto Parts
Harrisville, WV
04.2022 - 08.2023
- Consulted with customers regarding needs and addressed concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Worked with sales teams to understand processes and enhance after-sales support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Hospitality Worker
Pineview Nursing and Rehab Center
Harrisville, WV
05.2009 - 04.2022
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted in seating residents and ensuring they were comfortable.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Provided quality care in a professional manner
Education
High School Diploma -
Ritchie County High School
Ellenboro, WV06.2000
Skills
- Provided excellent customer service
- Ready and willing to learn new things
- Dependable, reliable, and hard working
Timeline
Health Care Worker
Pineview Nursing and Rehab Center
08.2023 - Current
Customer Service/Assistant Manager
Amtower Napa Auto Parts
04.2022 - 08.2023
Hospitality Worker
Pineview Nursing and Rehab Center
05.2009 - 04.2022
High School Diploma -
Ritchie County High School
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