Laura Wolski
Alpharetta,GA
Summary
Results-driven professional with expertise in office administration, sales, and relationship management. Skilled in a range of software applications, including Word, Excel, Adobe PDF, Salesforce, and G Suite. Proven track record of building strong relationships, leading teams, and driving growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager, SMB Relationship Management
Priority Payment Systems
10.2022 - Current
- - Lead a team of relationship managers to deliver exceptional support to partners
- - Manage critical compliance reporting, time and attendance, and product training
- - Foster a growth mindset and collaboration among team members
- - Build and maintain strong relationships with department heads and partners
Relationship Manager
Priority Payment Systems
09.2015 - 10.2022
- - Managed relationships with over 1,000 Independent Sales Offices (ISOs)
- - Cultivated a collaborative environment, provided consultative sales support, and ensured brand consistency
- - Assisted in the development and QA of proprietary software, MX Connect
Inside B2B American Express Sales Associate
Priority Payment Systems
06.2012 - 09.2015
- - Managed a pipeline of leads and sold American Express B2B programs
- - Provided excellent customer service, maintained accurate reports, and assisted with training new sales associates
- - Recognized as Employee of the Month twice in less than two years
Office Manager
BluePay Payment Processing, LLC
09.2008 - 08.2011
- - Assisted the Regional Sales Office President with administrative functions
- - Maintained daily pipelines, reports, and customer files
- - Coordinated sales figures, maintained office supplies, and assisted with new hire paperwork
Office Manager
1st Advantage Mortgage, Inc.
11.2006 - 08.2008
- - Maintained customer pipelines, assisted with loan processing, and coordinated closings
- - Managed investor files, marketing, and compliance reports
Assistant Branch Manager
1st Georgia Mortgage Funding, Inc.
05.2001 - 11.2006
- - Maintained customer pipelines, assisted with processing, and coordinated meetings with investors
- - Managed investor files, marketing, and compliance reports
Education
Yes - General Studies
Lancaster Catholic High School
Lancaster, PA06.1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
- Performance evaluations
- Coaching and mentoring
- Policy and procedure development
- Recruiting and interviewing
- Teamwork and collaboration
- Computer skills
- Attention to detail
- Positive attitude
- Multitasking
- Problem-solving
Certification
ETA CPP
Timeline
Manager, SMB Relationship Management
Priority Payment Systems
10.2022 - Current
Relationship Manager
Priority Payment Systems
09.2015 - 10.2022
Inside B2B American Express Sales Associate
Priority Payment Systems
06.2012 - 09.2015
Office Manager
BluePay Payment Processing, LLC
09.2008 - 08.2011
Office Manager
1st Advantage Mortgage, Inc.
11.2006 - 08.2008
Assistant Branch Manager
1st Georgia Mortgage Funding, Inc.
05.2001 - 11.2006
Yes - General Studies
Lancaster Catholic High School
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