Laura Wurster
El Paso,TX
Summary
Dedicated customer service professional with a strong focus on regulatory compliance and safety documentation. Expertise in effectively managing customer inquiries and resolving issues while maintaining accurate records. Proven ability to prioritize tasks efficiently, fostering smooth operations and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Safety Coordinator
Sky Transportation
El Paso Tx, Tx
04.2026 - 07.2026
- Ensured adherence to all applicable regulations, laws, and guidelines to maintain safety standards.
- Monitored inventory levels to facilitate timely supply reordering.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Processed documents to maintain records and files.
- Ensured proper security measures were taken when handling sensitive customer data.
- Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
- Verified compliance with federal, state, and company policies during the hiring process to uphold organizational integrity.
Transportation Customer Service Representative
Mesilla Valley Transportation
El Paso, TX
02.2025 - 04.2025
- Managed customer service inquiries to facilitate smooth operations and resolve transportation service issues promptly.
- Coordinated with drivers, logistics, and dispatch teams to ensure timely deliveries and service order fulfillment.
- Maintained service logs and scheduled customer requests, ensuring execution of service orders aligned with client specifications.
- Monitored incoming calls and radio messages to prioritize service requests, dispatching teams to enhance customer satisfaction.
Transportation Load Planner
Millennial Transport
El Paso, TX
07.2023 - 01.2025
- Coordinated service schedules and managed driver pickups and deliveries, ensuring on-time fulfillment of customer deadlines.
- Recorded and tracked transportation service requests, facilitating accurate processing and timely dispatch of work orders.
- Utilized telecommunication tools to dispatch service orders and provide clear instructions to mobile service teams.
- Maintained service records to ensure accuracy and currency of all relevant documentation.
Transportation Safety Clerk
Millennial Transport Svc LLC
El Paso, TX
03.2021 - 07.2023
- Processed and maintained safety documentation and personnel records to ensure compliance with safety protocols and regulatory requirements.
- Scheduled and tracked service orders for personnel actions, including drug screenings and compliance checks, supporting workforce readiness.
- Coordinated with team members to complete safety and service requests accurately and on time, enhancing operational efficiency.
- Monitored compliance status and followed up on outstanding items, ensuring continued operational readiness.
- Provided administrative support for personnel files and reporting, streamlining internal communications.
- Assisted in recruitment activities, including coordinating onboarding requirements and organizing candidate documentation.
Assistant Manager
Far West Storage LP
El Paso, TX
07.2020 - 03.2021
- Managed customer inquiries and service requests, processing all transactions and service orders in accordance with operational guidelines to enhance customer satisfaction.
- Coordinated safety inspections with teams, ensuring timely completion of service orders and adherence to safety standards.
- Assisted in managing daily operations of storage facility.
- Coordinated staff schedules to ensure optimal coverage.
- Oversaw customer service interactions to enhance client satisfaction.
Skills
- Regulatory compliance
- Safety records management
- Safety training
- Records/files maintenance
- Attention to detail
- Client coordination
- Time management
- Problem solving
- Effective communication
Timeline
Safety Coordinator
Sky Transportation
04.2026 - 07.2026
Transportation Customer Service Representative
Mesilla Valley Transportation
02.2025 - 04.2025
Transportation Load Planner
Millennial Transport
07.2023 - 01.2025
Transportation Safety Clerk
Millennial Transport Svc LLC
03.2021 - 07.2023
Assistant Manager
Far West Storage LP
07.2020 - 03.2021