Laura Zaragoza
Phoenix,USA
Summary
Dedicated professional with a proven track record in customer service and effective communication in both English and Spanish. Competent in Microsoft Word, Excel, and Acrobat. Known for outstanding multitasking skills and ability to thrive in high-pressure environments, ensuring timely task completion.
Overview
12
12
years of professional experience
Work History
Investigator/Administrative Coordinator
AZ Board of Chiropractic Examiners
Phoenix, AZ
07.2024 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Maintain a professional tone.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
Administrative Assistant
AZ Board of Chiropractic Examiners
Phoenix, AZ
07.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing to e-licensing system findings, updates and ensure the e-licensing was ready and functional for launch.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
Credentialing Specialist
Arizona Board of Behavioral Health Examiners
Phoenix, AZ
07.2022 - 07.2023
- Process new applications for two disciplines; Counseling and Marriage and Family Therapists. Review applications to ensure applicants meet the Boards licensure requirements. Responsibilities include the following:
- Ensure applications are processed on a daily basis and maintain a two week flow
- Conduct committee meetings
- Create and post meeting agendas and meeting minutes
- Communicate with applicants on their status and the committees decision
- Handle appeals
Administrative Assistant II
Arizona Board of Behavioral Health Examiners
Phoenix, Arizona
07.2021 - 07.2022
- Processed all renewal applications by ensuring licensee’s followed the rules and regulations. Responsibilities were as follows:
- Review/Approve renewal applications
- Answer phones
- Correspond with licensees over phone or email
- Update website daily
- Processed requests such as public records
- Synchronization of licenses
- Verification of licensure
Optician
The Vision Center of West Phoenix
Phoenix, AZ
03.2019 - 05.2021
- Helping patients with their eye are needs and making it easier for the patient to select proper eyewear. Breaking down benefits for the patient and going over their coverage. Processing payments and billing the insurance for the services rendered on the day of their visit. Answering phone calls and scheduling patients.
Associate
Freestone Optometric Center
Rialto, CA
09.2013 - 05.2018
- Doctor assistant in charge of processing patients through the preliminary testing. Setting up rooms and preparing proper equipment for the doctors. Cross training into receptionist. Greeting patients, taking proper insurance cards, taking copayments, scheduling appointments, answering incoming calls and transferring to proper department. Insurance verification reaching out to insurance companies and getting proper authorizations and benefit breakdowns. Billing insurances and billing patients for their out of pocket costs. Optician working directly with patients and explaining benefits and taking payments.
Education
Certified Medical Biller/Coder - undefined
American Career College
06.2013
High School Diploma - undefined
Chaffey High School
06.2008
Skills
- E-licensing experience
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Continuous improvement
- Report preparation
- Compliance assessment
Timeline
Investigator/Administrative Coordinator
AZ Board of Chiropractic Examiners
07.2024 - Current
Administrative Assistant
AZ Board of Chiropractic Examiners
07.2023 - 07.2024
Credentialing Specialist
Arizona Board of Behavioral Health Examiners
07.2022 - 07.2023
Administrative Assistant II
Arizona Board of Behavioral Health Examiners
07.2021 - 07.2022
Optician
The Vision Center of West Phoenix
03.2019 - 05.2021
Associate
Freestone Optometric Center
09.2013 - 05.2018
Certified Medical Biller/Coder - undefined
American Career College
High School Diploma - undefined
Chaffey High School