Summary
Overview
Work History
Education
Skills
References
Licenseseducation
Timeline
Generic

Amy Tonneberger

Grand Rapids,MI

Summary

Seeking a position with an organization that fosters a long and rewarding relationship, where I can effectively utilize and refine my skills and talents. Committed to establishing a mutually beneficial partnership, eager to make a positive contribution to the company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

40
40
years of professional experience

Work History

Transportation Coordinator/Scheduling Coordinator

Medilodge of Grand Rapids
Grand Rapids, Michigan
12.2022 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Strengthened patient relationships with consistent follow-up calls to check on progress, answer questions, and schedule appointments as necessary for ongoing care.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Followed up with patients to reschedule missed appointments.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Helped implement new scheduling software, streamlining the appointment booking process and improving accuracy.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.

Safety Trainer Supervisor/Cover Driver

Kenowa Hills Public Schools
01.2020 - 12.2022
  • Managed record-keeping processes related to employee training attendance, certifications, accident logs, and other pertinent information required by law or corporate policy.
  • Organized regular safety committee meetings to discuss ongoing initiatives, address employee concerns, and review progress toward established goals.
  • Provided ongoing support for employees by answering questions, addressing concerns, and offering guidance on best practices in workplace safety.
  • Served as a trusted resource for colleagues seeking advice or clarification on matters related to workplace safety laws, regulations, or best practices.
  • Delivered engaging presentations at company-wide meetings, emphasizing the importance of maintaining a safe work environment for all staff members.

Full Time Route Bus Driver

Byron Center Public Schools
01.2019 - 01.2020
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.

Fleet Manager/Operations/Dispatch

Ready Ride Transportation
01.2015 - 01.2019
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
  • Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.

Substitute Bus Driver

Allendale Public Schools
01.2016 - 01.2017
  • Contributed to a positive school environment by providing friendly, reliable transportation services for students and staff.
  • Enhanced communication between drivers and administrators by effectively utilizing two-way radios, mobile apps, or other technology tools as needed.
  • Supported special education programs by safely transporting students with disabilities and adapting driving techniques to meet individual needs.
  • Served as a role model for students by exhibiting responsible behavior both on-and off-duty hours while representing the district''s transportation department.
  • Enhanced student safety by consistently performing thorough pre-trip vehicle inspections and addressing any maintenance concerns.

Volleyball Coach

Allendale Middle School
01.2006 - 01.2016
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Collaborated with fellow coaches to share best practices, leading to overall program improvement.
  • Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
  • Created positive and encouraging environment to motivate athletes to give best efforts.

Stay At Home Mom

01.1996 - 01.2016

Stylist

Meijer Hair Salon and Z’s Hair Salon
01.1992 - 01.1996

Assistant Produce Manager

D&W Food Center
01.1985 - 01.1996

Education

Commercial Drivers License - P/S Endorsements

Chauffeur's License -

Chic University of Cosmetology -

Chic University of Cosmetology

Grand Rapids Community College -

Grand Rapids Community College

Northview High School -

Northview High School

Skills

  • TRAVERSA SOFTWARE
  • POWERSCHOOL
  • ZONAR
  • FMX
  • REDROVER
  • MS OFFICE/MS WORD
  • SMART PHONE
  • GPS (GARMIN)
  • SOCIAL MEDIA
  • MANAGEMENT EXPERIENCE
  • VEHICLE LICENSING
  • DVIR
  • GOOGLE DRIVE
  • EMAIL
  • FLEETMATICS
  • COMPANY SOFTWARE PROGRAM
  • DATABASE MANAGEMENT
  • TABLET APPLICATIONS
  • Outstanding organizational skills
  • Strong problem-solving skills
  • Analytical mindset
  • Exceptional interpersonal skills
  • Dependable
  • Honest
  • Reliable
  • Conscientious work ethic
  • Team player
  • Eager to learn and expand knowledge

References

Furnished Upon Request

Licenseseducation

  • Commercial Drivers License with P/S Endorsements
  • Chauffeur's License
  • Chic University of Cosmetology (Graduated)
  • Grand Rapids Community College (Attended)
  • Northview High School (Graduated)

Timeline

Transportation Coordinator/Scheduling Coordinator

Medilodge of Grand Rapids
12.2022 - Current

Safety Trainer Supervisor/Cover Driver

Kenowa Hills Public Schools
01.2020 - 12.2022

Full Time Route Bus Driver

Byron Center Public Schools
01.2019 - 01.2020

Substitute Bus Driver

Allendale Public Schools
01.2016 - 01.2017

Fleet Manager/Operations/Dispatch

Ready Ride Transportation
01.2015 - 01.2019

Volleyball Coach

Allendale Middle School
01.2006 - 01.2016

Stay At Home Mom

01.1996 - 01.2016

Stylist

Meijer Hair Salon and Z’s Hair Salon
01.1992 - 01.1996

Assistant Produce Manager

D&W Food Center
01.1985 - 01.1996

Commercial Drivers License - P/S Endorsements

Chauffeur's License -

Chic University of Cosmetology -

Chic University of Cosmetology

Grand Rapids Community College -

Grand Rapids Community College

Northview High School -

Northview High School

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