Laura A. Farrell
Lakeville,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Excellent interpersonal skills.
Overview
34
34
years of professional experience
Work History
Operations Technician
Ocean Spray Cranberries
10.2020 - 01.2022
- Performed quality and sensory tests involved in product production.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Read, calculated and estimated different rates and documented information in operational logs.
Data Analyst
Convention Data Services, Inc
05.2015 - 07.2020
- Analyzed, modeled, and interpreted client data for integration using SQL Server Management Studio.
- Developed custom reports based on client specification using diverse data analysis software tools.
- Responsible for ensuring integrity of all client databases.
- Mapped outside source data to relational databases for client reporting.
Quality Assurance Specialist
Convention Data Services
12.2012 - 05.2015
- Performed regular data quality audits per client business requirements.
- Identified and resolved webpage issues through cross-functional teamwork.
Director of Customer Relations
Tiger Home Inspection, Inc
07.2005 - 07.2010
- Assist President with administrative duties, scheduling appointments, and legal communications.
- Type company correspondence. Maintained records and filing systems.
- Answered 93A Letters and State Complaints with high degree of comprehension.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Lowered claims paid out by 10% in first year.
- Coordinated Continuing Education Training for 600+ Massachusetts Licensed Home Inspectors.
Customer Service Assistant
Verizon Communications, Inc
01.1998 - 01.2004
- Answered consumer/business calls reporting telephone hardware or software issues.
- Tested telephone lines and read results to determine where troubles existed.
- Trouble shoot issues and create repair tickets for follow up.
Forms Specialist
Pencil Pushers Tax Software
06.1992 - 01.1998
- Trained new hires in process and layout.
- Laser Release and Distribution Team Leader.
- Developed complete tax form library for Florida division using separate system from house.
- Project Manager for tax form conversion from DOS to Windows platform.
Assistant Store Manager
Trans-World Music Corporation
07.1991 - 06.1992
- Promoted from Sales Associate.
- Administrative duties, inventory, data processing and balanced accounts at end of day.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Designer / Assembler
Waterford Assemblies
01.1989 - 06.1991
- Designed computer circuit boards for water testing units using CAD.
- Welded circuit boards and assembled testing units.
Apprentice Draftsperson / Blueprint Coordinator
Air Systems Engineering/Atlantic Design & Construction Co
01.1988 - 09.1990
- Drafted final air duct plans and tested HVAC systems on-site.
- Processed blueprint orders and tracked plan phases.
Education
Bachelor of Science - Business Management / IT
Columbia Southern University
Orange Beach, AL10.2018
Skills
- Analytical and Critical Thinking
- Organization and Time Management
- Teamwork and Collaboration
- Self-Motivated
- Attention to Detail
- Planning and Coordination
- Interpersonal Communication
- Project Management
Timeline
Operations Technician
Ocean Spray Cranberries
10.2020 - 01.2022
Data Analyst
Convention Data Services, Inc
05.2015 - 07.2020
Quality Assurance Specialist
Convention Data Services
12.2012 - 05.2015
Director of Customer Relations
Tiger Home Inspection, Inc
07.2005 - 07.2010
Customer Service Assistant
Verizon Communications, Inc
01.1998 - 01.2004
Forms Specialist
Pencil Pushers Tax Software
06.1992 - 01.1998
Assistant Store Manager
Trans-World Music Corporation
07.1991 - 06.1992
Designer / Assembler
Waterford Assemblies
01.1989 - 06.1991
Apprentice Draftsperson / Blueprint Coordinator
Air Systems Engineering/Atlantic Design & Construction Co
01.1988 - 09.1990
Bachelor of Science - Business Management / IT
Columbia Southern University
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