Laura Alice Antunes Ribeiro
West Roxbury,MA
Summary
Experienced restaurant server with over 4 years of experience in the food industry in the USA and in Brazil. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments.
Overview
9
9
years of professional experience
Work History
Driver, Warehouse Orders
Amazon
Boston, Massachusetts
08.2021 - Current
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Office Coordinator
Joyce and Associates
Boston, MA
07.2018 - 07.2021
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed files and records to obtain information and respond to requests.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Followed up with customer inquiries via phone or email promptly.
- Supported other teams with various administrative tasks when required.
- Prepared agendas for meetings and took minutes during meetings.
- Provided administrative support for all departments in the organization as necessary.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Resolved customer complaints or answered customers' questions.
Server
Olive Garden Restaurant
Stoughton, Massachusetts
06.2017 - 07.2018
- Presented menus and answered questions regarding items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server Assistant
Corrib Pub & Restaurant
Boston , MA
05.2016 - 06.2017
- Cleared dishes after courses for prompt table maintenance.
- Responded promptly to requests from servers or other staff members.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Carried food orders to specific restaurant tables and served guests.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
Cashier
Upper Crust Pizzeria
Brookline, Massachusetts
01.2016 - 05.2016
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Some College (No Degree) - Business Administration
Uniso
Sao Paulo, BR01-2014
High School Diploma -
West Roxbury High
West Roxbury, MA06-2013
SEED ACADEMY - Engineering Enrichment & Discovery
MIT
Cambridge, MA05-2013
Skills
- Punctuality
- Strong Customer service
- Communication skills
- Teamwork
- Multitasking ability
- Menu knowledge
- Problem-solving
- Active listening
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
Driver, Warehouse Orders
Amazon
08.2021 - Current
Office Coordinator
Joyce and Associates
07.2018 - 07.2021
Server
Olive Garden Restaurant
06.2017 - 07.2018
Server Assistant
Corrib Pub & Restaurant
05.2016 - 06.2017
Cashier
Upper Crust Pizzeria
01.2016 - 05.2016
Some College (No Degree) - Business Administration
Uniso
High School Diploma -
West Roxbury High
SEED ACADEMY - Engineering Enrichment & Discovery
MIT