Summary
Work History
Education
Skills
Timeline
Generic

Yolunda Combs

Dallas,TX

Summary

Dynamic and reliable driver with a clean record and extensive experience at PDQ, excelling in time management and customer service. Proven ability to optimize delivery routes, ensuring timely order fulfillment while adhering to safety protocols. Committed to continuous improvement and fostering positive customer relationships.

Work History

Driver, Warehouse Orders

PDQ
  • Dallas, Texas Operated delivery vehicles for timely and accurate order fulfillment.
  • Loaded and unloaded warehouse inventory with attention to safety protocols.
  • Maintained accurate records of shipments and deliveries using warehouse management systems.
  • Collaborated with team members to optimize delivery routes and improve efficiency.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fostered positive working relationships with regular customers.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Kept detailed records of deliveries and money received from customers.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Assisted in training new drivers on company policies and safety procedures.
  • Resolved customer inquiries related to order status, ensuring high satisfaction levels.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Operated delivery vehicles for timely and accurate order fulfillment.

Warehouse Worker/ Dispatcher

XL Parts
  • Operated forklifts and pallet jacks to move inventory efficiently.
  • Conducted regular inventory checks to ensure accuracy and prevent stockouts.
  • Assisted in loading and unloading shipments, maintaining safety protocols.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Helped train new employees in safe practices and warehouse procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Managed incoming calls and coordinated dispatch operations for efficient service delivery.
  • Communicated with drivers to ensure timely deliveries and address any route issues.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Organized warehouse layout to optimize space and improve accessibility.

House Cleaner

Kacy's Properties
  • Organized cleaning schedules to ensure timely completion of tasks across multiple properties.

Education

Associate of Applied Science -

Oklahoma Junior College
Tulsa, Ok
1989

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Defensive driving
  • Loading and unloading
  • Safety protocols
  • Driving in adverse conditions
  • Shipping and packaging
  • Route logs
  • Appointment scheduling
  • Confidentiality
  • Safe driving techniques
  • Daily logging
  • Delivery pickup
  • Continuous improvement
  • Multitasking Abilities
  • Self motivation

Timeline

Driver, Warehouse Orders

PDQ

Warehouse Worker/ Dispatcher

XL Parts

House Cleaner

Kacy's Properties

Associate of Applied Science -

Oklahoma Junior College