Hi, I’m
Laura. B. Robinson
Customer service manager/ office manager
Huntsville,AL
Summary
Dynamic professional with proven expertise in enhancing customer satisfaction and operational efficiency at Robinson Cleaning. Skilled in problem-solving and organizational management, improved service efficiency by 20%. Adept at fostering teamwork and collaboration, ensuring seamless operations and exceptional client experiences.
Highly motivated professional with years of entrepreneurial and management experience. maintains professional and loyal relationships with co-workers, staff and clients while managing administrative employees. Comfortable working independently as manager and leader and as collaborative team member.
Overview
2
years of post-secondary education
Work History
Robinson Cleaning
Owner
Job overview
- Oversaw daily operations to uphold client satisfaction.
- Established new cleaning protocols to enhance service efficiency
- Cultivated customer relationships by addressing inquiries and resolving issues efficiently.
- Directed inventory management processes
- Enhanced customer satisfaction
- Oversaw financial management, including budgeting, financial reporting, and tax preparation.
- Recruited, developed, and led a high-performing team focused on achieving
Caremark LLC
Benefits Manager/ Call Center
Job overview
- Developed and implemented employee benefits programs to enhance workforce satisfaction and retention.
- Analyzed benefits data to ensure compliance with regulations and company policies.
- Collaborated with HR teams to streamline benefits enrollment processes and improve employee experience.
- Led training sessions for staff on benefits offerings and utilization strategies.
Secure Storage
Property Manager Office Administrator
Job overview
- Managed tenant communications
- Organized property maintenance schedules
- Prepared financial reports for property management
- Maintained accurate records of tenant leases and agreements for compliance.
- Developed relationships with vendors and customers
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
Westbrook Repair
Office Manager
Job overview
- Managed daily office operations, ensuring efficiency and organization.
- Implemented filing systems
- inventory management
- Enhanced customer service processes
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial record accounts payable/receivable transactions
- office inventory
- Resolved office disputes swiftly and equitably
Ramada Inn
Night Auditor / Front Desk Manager
Job overview
- Managed guest check-ins and check-outs efficiently
- Reconciled daily transactions
- Assisted in training new staff
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Monitored security systems to ensure guest safety throughout the night shift.
- Maintained inventory of supplies
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payments
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Provided exceptional customer service
Dr Ashby
Office Mgn
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Allison
Diploma from Mental Health
05.2025 - 05.2026
Shelbyville Technology Shelbyville, TN
Associate of Science from Computer And Information Systems
08.2011 - 01.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
- Time management
- Benefits administration
- Client service
- Staff management
Work Preference
Work Type
Part TimeSalary Range
$0/hr - $1000/hrTimeline
Allison
Diploma from Mental Health
05.2025 - 05.2026
Shelbyville Technology
Associate of Science from Computer And Information Systems
08.2011 - 01.2013
Owner
Robinson Cleaning
Benefits Manager/ Call Center
Caremark LLC
Property Manager Office Administrator
Secure Storage
Office Manager
Westbrook Repair
Night Auditor / Front Desk Manager
Ramada Inn
Office Mgn
Dr Ashby