LAURA D. MOORE
Summary
Driven finance professional with demonstrated track record of maximizing customer service opportunities and consistently exceeding performance goals. Fast learner known for exhibiting creativity and solid leadership skills to quickly resolve issues. Demonstrated personal commitment to the highest standards of integrity. Proven dedication and initiative, maintaining personal accountability and top levels of performance. Proficient in Microsoft Word, Excel and PowerPoint.
Overview
33
33
years of professional experience
Work History
Production Operator II-Pharmaceuticals
CVS/Omnicare
- 01.2025
- Responsible for set up, changeover, and sanitization of production equipment.
- Verified pharmaceutical products as directed by procedures and/or batch record requirements.
- Maintained records and production area to comply with all regulatory requirements and good manufacturing practices (GMP).
- Performed sanitization/cleaning on all brushes/hoses (separate from line cleaning) to GMP standards.
- Responsible for labeling, inspecting, and packaging pharmaceutical products.
- Please note the completed jobs below were performed while working at the following temporary agencies: Dates 5/2021-10/21 General Motors-Corvette Plant–Quality Control on automotive parts. Rhenus-Production worker Country Oven-Production-Cake/Icing/Package Department
Machine Operator
HENKEL
01.2022 - 01.2024
- Set up machines (cleaning etc.) to start a production cycle
- Controlled and adjusted machine settings (e.g. speed).
- Inspected parts with precision and measuring tools.
- Tested operation of machines periodically
- Fixed minor issues that might occur during the shift.
- Checked output to spot any machine-related mistakes or flaws
- Maintained activity/quality logs.
Pharmacy Technician
CVS PHARMACY
- 01.2020
- Entered inpatient orders/prescriptions into the computer.
- Prepared labels for medications to be checked by the pharmacist.
- Filled medications requested by the customer.
- Answered telephones when appropriate and within legal guidelines and direct calls to appropriate personnel.
- Operated the cash register
Equipment Services Scheduler
COCA COLA BOTTLING COMPANY CONSOLIDATED (CCBCC)
01.2017 - 01.2019
- Coordinated, planned and scheduled equipment placements, movements, and removals for vendor, cooler and fountain equipment.
- Assisted with managing the install technicians productivity and efficiency as it pertains to travel distance and install schedules.
- Reviewed equipment inventory levels to assure equipment is available per Equipment Move Order (EMO) request.
- Served as the introductory point of contact for EMO request.
- Communicated equipment schedules through daily reporting and release activities and delivery process for customer accounts.
- Partnered with EQS Territory Managers, On Premise Sales Reps and CCNA
Claims Reviewer II/Team Leader
DELAWARE CLAIMS PROCESSING FACILITY (ASBESTOS)
01.2012 - 01.2016
- Documented claims actions by completing forms, reports, logs and records
- Scanned and uploaded documents to digital database/microfilm cd’s
- Maintained quality customer service by following customer service practices; Responding to customer inquiries
- Ensured legal compliance by following company policies, and guidelines, prior to approving or denying claims
- Cross-trained new hires when needed
- Assigned special projects by management
- Reviewed medical documents for accuracy-Physical Exams, PFT’s, Chest x-rays, Pathology reports
Housing Service Specialist II/ Loan Modification Underwriter/ Credit Analyst II
BANK OF AMERICA-WILMINGTON, DE
01.2010 - 01.2012
- Reviewed mortgage loan applications and render compliant decisions in accordance with lending policies and ensure compliance with regulatory laws
- Analyzed applicants financial status , credit, and property evaluation to determine feasibility of granting a loan to include and documenting inconsistencies in applications, credit reports
- Demonstrated excellent follow-through with borrowers, loan processors, loan originators and Management throughout all phases of the underwriting process
- Aimed for quick complaint resolution; commended by management for ability to resolve problems on the first call and avoid escalation
- Managed a high –volume workload within a deadline-driven environment
- Maintained “Superior” rating in quality and customer service
Housing Mortgage Administrator
DELAWARE STATE HOUSING AUTHORITY
01.2001 - 01.2009
- Compliance reviewed, underwrote and approved/disapproved loan application packets from statewide mortgage lenders.
- Prepared financial and programmatic narrative special reports and correspondence
- Maintained audit records. Liaised with lenders, realtors, attorneys, government officials in problem resolution and ensured customer satisfaction
- Developed and revised new/existing programs, policies, procedures, and technological processes that ensured compliance with applicable state and federal laws, and regulations
- Created and implemented formal Procedures Manuals and provided training to new hires and clients
- Point person and DSHA representative for public meetings and workshops
- Assisted in creating a computerized reservation system for external Lenders
- Attended the Fannie Mae Housing Finance Institute
- Earned fast track promotion to Senior Officer within one year of hire
Collection Specialist-Credit Cards and Consumer Loans
JPMorgan Chase F/K/A Bank of New York (DE)
01.1991 - 01.2007
- Evaluated the financial status of clients to determine suitable repayment plans
- Utilized various skip tracing methods to locate customers who cannot be contacted
- Recorded the collection efforts to maintain a documented history of contact and status
- Negotiated credit extensions when necessary
- Ensured all collections activities are in compliance with federal regulations and company policies/guidelines
- Processed payments and refunds
- Collaborated with the legal department or external collections agencies when necessary
- Provided excellent customer service regarding collection issues, resolving client discrepancies
- Kept track of assigned monthly portfolio to identify outstanding debts
Credit Analyst-Credit Cards
JPMorgan Chase F/K/A Bank of New York (DE)
01.1991 - 01.2007
- Gathered and analyzed loan applicants’ financial data to evaluate risk
- Assessed creditworthiness of individuals
- Made recommendations to increase, adjust, extend, or close lines of credit
- Reviewed credit reports
- Completed quality reviews on a daily basis
- Ensured that all loans are in adherence with federal, state, and local financial regulations
- Analyzed data to verify information and uncover potential fraud/red flags
- Communicated credit decisions and policies to fellow employees and credit applicants
Education
High School Diploma -
Glasgow High School
Newark, DE06-1986
Skills
- Experience in Quality Control
- Strong evaluative and analytical skills
- Effective listening skills
- AS400 system proficiency
- Excellent written and verbal skills
- Responsive to shifting needs
- Proficient in resolving complex issues
- Experience with Kronos systems
Timeline
Machine Operator
HENKEL
01.2022 - 01.2024
Equipment Services Scheduler
COCA COLA BOTTLING COMPANY CONSOLIDATED (CCBCC)
01.2017 - 01.2019
Claims Reviewer II/Team Leader
DELAWARE CLAIMS PROCESSING FACILITY (ASBESTOS)
01.2012 - 01.2016
Housing Service Specialist II/ Loan Modification Underwriter/ Credit Analyst II
BANK OF AMERICA-WILMINGTON, DE
01.2010 - 01.2012
Housing Mortgage Administrator
DELAWARE STATE HOUSING AUTHORITY
01.2001 - 01.2009
Collection Specialist-Credit Cards and Consumer Loans
JPMorgan Chase F/K/A Bank of New York (DE)
01.1991 - 01.2007
Credit Analyst-Credit Cards
JPMorgan Chase F/K/A Bank of New York (DE)
01.1991 - 01.2007
Production Operator II-Pharmaceuticals
CVS/Omnicare
- 01.2025
Pharmacy Technician
CVS PHARMACY
- 01.2020
High School Diploma -
Glasgow High School