Laura Daniela Cardona
New York,NY
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn
New York, NY
09.2023 - Current
- Checked guests in and out, addressing their needs promptly and professionally
- Offered information about New York to enhance guest stay.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
Social Media Intern
WOTR
Orlando, FL
06.2023 - 10.2023
- Spearheaded the creation of impactful campaigns for upcoming events
- Developed engaging social media posts to foster member interaction
- Utilized analytics to assess campaign effectiveness, driving continuous improvement.
- Scheduled postings for optimal reach according to best practices guidelines.
- Generated ideas for original content that resonates with target audience.
- Assisted in creating and executing social media campaigns to increase brand awareness.
Cashier
Panera Bread
Orlando, FL
02.2023 - 10.2023
- Ensured swift and friendly service, handling cash transactions
- Maintained a positive atmosphere, greeting customers with a smile to enhance their experience.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
Cashier
5 Below
Orlando, FL
02.2022 - 01.2023
- Guide customers through the store and facilitate efficient self-checkout processes
- Handle returns and exchanges, addressing customer concerns promptly
- Assist customers in locating specific items, demonstrating a commitment to meeting their needs.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
BBA - Marketing
Pace University
New York, NY05-2027
Skills
- Bilingual ( Spanish and English)
- Effective communication
- Focused detail
- Highly organized
Affiliations
- Member of Circle K and Profashionals
Languages
Spanish
Professional
Timeline
Front Desk Agent
Hilton Garden Inn
09.2023 - Current
Social Media Intern
WOTR
06.2023 - 10.2023
Cashier
Panera Bread
02.2023 - 10.2023
Cashier
5 Below
02.2022 - 01.2023
BBA - Marketing
Pace University