Laura Elisa Concepcion Garcia
Reading,PA
Summary
I am a detail-oriented team player with a proven track record of success in various organizational settings. With a strong emphasis on accuracy and efficiency, I excel in managing multiple projects simultaneously. My organizational skills allow me to prioritize tasks effectively and ensure timely completion. I am known for my dependability and positive attitude, which enables me to collaborate effectively with colleagues and contribute to a positive work environment. I am committed to taking on additional responsibilities as needed to support team goals and drive success.
I consider myself a responsible individual with a strong desire to learn and grow. I aim to build a professional career within a company that offers stability and opportunities for growth. I am committed to fostering strong relationships and developing professionally while contributing to the success of the organization.
Overview
7
7
years of professional experience
Work History
Senior International Risk and Insurance Analyst
Franco Fernandez & Asociados
Dominican Republic
08.2023 - 12.2023
- Managed a portfolio of complex accounts, ensuring timely renewals and adherence to regulatory requirements.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and requests related to policy changes.
- Conducted thorough risk assessments for accurate policy pricing, maintaining profitability while minimizing exposure to losses.
- Performed comprehensive audits of existing policies for compliance with regulatory standards, mitigating potential legal risks.
- Effectively communicated complex policy information to clients, promoting understanding and confidence in coverage decisions.
- Leveraged advanced analytical tools for efficient evaluation of financial data related to coverage limits, premiums, and deductibles.
- Negotiated competitive rates with providers, securing cost-effective policies for clients without sacrificing quality or coverage levels.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Risk Specialist
Marsh McLennan
Dominican Republic
03.2021 - 08.2023
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Provided expert guidance on insurance coverage options based on an in-depth understanding of company-specific risks and exposures.
- Reviewed organizational policies and procedures to identify gaps in risk management strategies and recommended improvements accordingly.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
- Responsible for the processes of renewal, issuance, modification and other movements, as well as working hand in hand with the insurers so that the applications are received and the documents arrive as requested.
Clerical Assistant
Marsh McLennan
Dominican Republic
12.2020 - 03.2021
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Contributed to a positive work environment by promoting effective communication among team members.
- Facilitated timely mail distribution by sorting incoming letters/packages and preparing outgoing items for shipment.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Administrative Assistant
AD Petroleum Group
Dominican Republic
06.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
IHG - InterContinental Hotels Group
Dominican Republic
09.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
Secretary
Empresa De Transmisión Eléctrica Dominicana ETED
Dominican Republic
06.2017 - 09.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Organized logistics and materials for each meeting and took detailed notes.
Education
International Business - International Business
APEC University
Dominican Republic Skills
- Policy analysis
- Reinsurance Strategies
- Portfolio Management
- Underwriting knowledge
- Data Interpretation
- Document workflow
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Organizing and Prioritizing Work
- Active Listening
- Microsoft Office
- Documentation skills
- Data Entry
- Excellent administrative abilities
- Appointment Scheduling
- Policy Review
- Account Management
- Business Correspondence
- Bilingual (English & Spanish)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Senior International Risk and Insurance Analyst
Franco Fernandez & Asociados
08.2023 - 12.2023
Risk Specialist
Marsh McLennan
03.2021 - 08.2023
Clerical Assistant
Marsh McLennan
12.2020 - 03.2021
Administrative Assistant
AD Petroleum Group
06.2019 - 12.2020
Customer Service Representative
IHG - InterContinental Hotels Group
09.2018 - 12.2018
Secretary
Empresa De Transmisión Eléctrica Dominicana ETED
06.2017 - 09.2017
International Business - International Business
APEC University