Laura Hawthorne Cummings
Lookout Mountain,GA
Summary
Relationship-centric professional with a strong background in client- and relationship-centered roles. Builds loyal and long-standing relationships through effective communication, adaptability and networking. Oversees and coordinates workflow and delegates tasks based on team strengths.
Resourceful professional in personal service management, known for high productivity and efficient task completion. Skilled in client relationship building, innovative problem-solving, and staff training to ensure optimum service delivery. Excels at communication, leadership, and adaptability, leveraging these skills to meet and exceed operational goals while maintaining high engagement and satisfaction levels.
Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and goal achievement. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback from stakeholders.
Highly-motivated team player with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Registry Stylist Manager
Good Kinsmen
Chattanooga, Tennessee
01.2023 - Current
- Built the china registry program
- Assists in buying product
- Assists with daily styling operations
- Manages employees to enhance service, quality, ensure team efficiency and performance
- Brings new customers and brides into the store from previous working and personal relationships
- Collaborates to implement the best practices for superior service and customer experience
- Collaborates with management to improve operational workflows and service delivery
- Oversees inventory management, ensuring availability of essential products
- Monitors client feedback to adjust services and improve overall satisfaction levels
- Assists in organizing promotional events to showcase new styles and products effectively
- Plans events to promote the registry program and store as a whole
- Builds and maintains strong clientele base by portraying professional image and presenting exceptional service
- Assists customers in selecting items that best suited their needs and preferences
- Establishes relationships with vendors to promote the store
- Resolves customer complaints quickly and efficiently while maintaining a positive atmosphere in the store
- Sets goals, prioritizes tasks and holds staff accountable for daily duties
- Collaborates with marketing team to develop promotional campaigns for seasonal collections or special events
- Grew pipeline substantially through networking, referrals, and by attending events
- Analyzes sales trends to identify areas of improvement in product selection or services offered
- Trains and mentors team members to achieve optimal performance and meet challenging business targets
- Workswith diverse customer base to provide satisfactory recommendations appropriate to individual ages, tastes and style preferences
- Meetsand exceeds personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections
- Consistently recognized by management for providing superior customer service
- Plans events to promote the registry program and store as a whole
- Processed sales transactions accurately using point-of-sale systems
- Sells various products by explaining unique features and educating customers on proper application or usage
Sales Associate
Fischer Evans
Chattanooga
09.2007 - 03.2023
- Engaged customers to understand their needs and recommend suitable products
- Maintained product displays to ensure an attractive shopping environment
- Trained new associates on company policies and sales techniques effectively
- Resolved customer inquiries and complaints professionally and promptly
- Participated in promotional events to enhance brand visibility and attract customers
- Helped customers find specific products, answered questions, and offered product advice
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies
- Trained new team members in cash register operation, stock procedures, and customer services
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Upsold additional items based on customer interests and needs
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
Landscape Designer and Nursery Sales
Signal Mountain Nursery
Signal Mountain, Tennessee
06.2001 - 08.2006
- Designed landscape layouts for residential and commercial projects
- Collaborated with clients to understand design preferences and requirements
- Selected appropriate plants and materials for diverse landscapes
- Collaborated with clients to develop unique designs that meet their needs and budget requirements.
- Selected materials such as pavers, stones, gravels, bricks based on the client's preferences and budget constraints
- Built relationships with vendors in order to obtain materials at discounted prices whenever possible
- Researched various plants, trees, shrubs and flowers to determine which are best suited for each project
- Attended trade shows related to the industry in order to stay up-to-date on new products and services available
- Answered customer questions regarding care and general knowledge of landscape
- Picked and chose new shrubs and plants according to bedding and sunlight.
- Advised clients in materials selection and provided information on which products would be the best options
- Implemented indigenous plants and other features into landscapes to minimize water consumption and maintain a native enviroment
Education
Ornamental Horticulture And Landscape Design
University of Tennessee
Knoxville, TN05-2001
High School Diploma -
Baylor School
Chattanooga, Tennessee05-1996
Timeline
Registry Stylist Manager
Good Kinsmen
01.2023 - Current
Sales Associate
Fischer Evans
09.2007 - 03.2023
Landscape Designer and Nursery Sales
Signal Mountain Nursery
06.2001 - 08.2006
Ornamental Horticulture And Landscape Design
University of Tennessee
High School Diploma -
Baylor School