Sharon Walker
Memphis,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Performing as an Acting Supervisor, Confidential Secretary/Administrative Assistant, and Registry Room Trainer has enhanced my abilities to use my Communication Skills, to work well with others and to exhibit Leadership, and Time Management skills. These capabilities has given me the experience to know how to be a team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Registry Section - Registry Room Trainer
United States Postal Service
01.2003 - 05.2021
- Received, processed, and was accountable for all Incoming and Outgoing Bank Remittances from every Station in all of Memphis, including Germantown, Collierville, and Cordova Stations, and all Regional Areas: MS, AR, TN for Memphis Processing and Distribution Center Registry Section.
- Processed All Foreign and Domestic Registered Mail received from Local and International offices.
- Registry Section Trainer, my responsibilities were training all employees, Supervisors & Managers for Memphis Processing & Distribution Center.
- Ensured all Registry Section Guidelines, Procedures, Rules and Regulations were followed.
- Utilized audits and controls to accurately manage cash.
- Answered over 10 telephone calls daily to offer office information, answer questions, and direct calls to staff.
- Created all of Postal Service Forms (PS) maintained and used for Memphis Registry Section.
Confidential Secretary
United States Postal Service
02.1997 - 02.2003
- Communication Skills. In working for Memphis Processing & Distribution Center Senior Manager of Distribution Operations (SMDO). This office is most prestigious. This office was responsible for of all three Tours.
- Daily responsibilities were to ensure and disseminate information from SMDO office to all three Tours for new or upcoming changes to Operations,
- Ensured all required Service and Safety talks were completed and documented as required by OSHA and Headquarters.
- Maintain all records for all Managers and Supervisors.
- Manage all teleconferences and meeting schedules for operations and meetings outside of Memphis facility.
- Maintaining all confidentiality for all private meetings whether these meetings were one on one meetings with managers/supervisors or meetings with external customers.
- In absence, of Plant Operations Manager, my responsibilities were to perform duties of his office covering vacations, meetings, etc.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed over 50 inquiries from callers seeking information daily.
- Drafted professional memos, letters.
- Responsible for making schedules for all Managers and Supervisors reflecting their off days and holidays.
- Interacted daily with all Managers, Supervisors, and Employees.
Acting Supervisor
United Stated Postal Service
05.1991 - 03.1997
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints,
- Resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Managed over 30 employees performance daily
- Coached and trained to improve weak areas.
Education
No Degree - Business Administration
Lane College
Jackson, TNHigh School Diploma -
Hamilton High School
Memphis, TN05.1971
Skills
- Ten Key
- Computer Proficiency
- Microsoft office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Office Coordination
- Teamwork and Collaboration
- Answer Telephones
- Organization and Time Management
- Clerical Support
- Repairing Computers
Timeline
Registry Section - Registry Room Trainer
United States Postal Service
01.2003 - 05.2021
Confidential Secretary
United States Postal Service
02.1997 - 02.2003
Acting Supervisor
United Stated Postal Service
05.1991 - 03.1997
No Degree - Business Administration
Lane College
High School Diploma -
Hamilton High School
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