Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura J. Safar

McAllen

Summary

Initiative-taking and meticulous professional with a successful entrepreneurial background that has 25 years of customer service satisfaction. Currently has 3 years working for an online mail-order pharmacy. Now seeking a Learning Facilitation Professional 2 role to leverage strong, efficient customer service skills, diligence to detail, and ability to adapt to the fast-paced healthcare setting. Ensuring safe and prompt prescription fulfillment, always prioritizing patients' needs. Eager to share leadership abilities, a valuable work ethic, and the capability to collaborate effectively with patients and the pharmacy team.

Overview

29
29
years of professional experience

Work History

Inbound Customer Service Representative PDP 2

Humana/Centerwell Pharmacy
10.2022 - Current
  • Adjusted communication fitting patient preferences, Enhance patient satisfaction
  • Managed high volume of calls, providing excellent service.
  • Collaborated with departments for seamless support.
  • HIPAA compliance while accessing patient information
  • Continuous professional development
  • Assisted customers with troubleshooting
  • Followed up and resolved issues

Office Manager/Co-Owner

Safar’s A.P.E.S.
10.1996 - 03.2006
  • Schedule/Dispatch technicians for jobs
  • Contact Point for customers
  • Addressing Inquiries
  • Resolve Issues
  • Ensure Customer Satisfaction
  • Ensure Staff follow policies and procedures
  • Onboard New Staff
  • Manage Inventory Order Parts and Supplies
  • Coordinate repair jobs and Follow-ups
  • Administration Tasks
  • Account Receivables/Account Payables
  • Banking

Education

Medical Billing & Coding Certificate -

Rasmussen University
10-2025

Pharmacy Technician Certificate -

Rasmussen University
St. Cloud, MN
03-2025

Bachelors of Health And Wellness - Health And Wellness

Rasmussen University
St. Cloud MN
02-2027

Skills

  • Adaptability
  • Assertiveness
  • Communication
  • CRM Technology
  • Customer Service Skills
  • Data Entry Proficiency
  • Digital Literacy
  • Efficient Time Management
  • Microsoft 365
  • Multitasking
  • Problem-solving
  • Regulatory Compliance
  • Relationship Building
  • System Documentation

Timeline

Inbound Customer Service Representative PDP 2

Humana/Centerwell Pharmacy
10.2022 - Current

Office Manager/Co-Owner

Safar’s A.P.E.S.
10.1996 - 03.2006

Medical Billing & Coding Certificate -

Rasmussen University

Pharmacy Technician Certificate -

Rasmussen University

Bachelors of Health And Wellness - Health And Wellness

Rasmussen University

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