Summary
Overview
Work History
Education
Skills
References
Phone
Timeline
Generic

Meradi Rosa

College Point,USA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Customer Service Rep 2 /PDP Mentor

Spectrum
01.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided mentoring to new hires contributing to their successful integration into the team.
  • Workshop facilitation
  • Presentation and Graphic designing

Dispatcher

Liberty Cablevision of Puerto Rico
07.2005 - 10.2016
  • Reporting outages on the field and assigning to line tech
  • Verify outage reports with electric company
  • Cover daily outage reports
  • Technical support
  • Customer Service

Education

High School Diploma -

Eastern District High School
Brooklyn, N.Y.
01.1991

Skills

  • Bilingual
  • Microsoft Word
  • Outlook
  • Exceptional customer service
  • Microsoft Excel
  • Call center experience
  • Microsoft PowerPoint
  • Interpersonal skills
  • Communication skills
  • Team Player

References

Provided upon request

Phone

cell, 718-578-8854

Timeline

Customer Service Rep 2 /PDP Mentor

Spectrum
01.2018 - Current

Dispatcher

Liberty Cablevision of Puerto Rico
07.2005 - 10.2016

High School Diploma -

Eastern District High School

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Meradi Rosa