Laura Lafond
Papillion,NE
Summary
Outgoing individual liberated from being a miliary spouse of 25 years, traveling the world and possesses for additional professional and life opportunities. Highly motivated team player with passion for helping others. Committed to providing culturally responsive support, and meeting diverse needs of others. Highly skilled in customer service, precision to administrative tasks, including data entry, insurance and fraud activities, and risk management.
Overview
29
29
years of professional experience
Work History
Internal Paraprofessional Educator
Papillion La Vista Community Schools
09.2021 - Current
- Documented attendance, grades and test scores to update permanent records.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided support to help students with special needs learn and grow.
Cashier
Kroger-Bakers Grocery Store
01.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Manager
Wal-Mart Neighborhood Market
01.2015 - 01.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Chiropractic Assistant
Young Chiropractic & Rehab Center
03.2012 - 09.2014
- Scheduled patient appointments for busy chiropractic practice with revenues of $420,000 annually
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Customer Service Manager
Paradise Galleries, Inc.
06.1996 - 06.1997
- Manage coordination of fulfillment, expediting orders to ensure fulfilled properly and on time.
- Analyzed large amounts of data to find patterns of fraud and anomalies and recovered $7,000 in fraudulent sales.
- Trained new employees on proper protocols and customer service standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Managed senior-level personnel working in marketing and sales capacities
Operations Manager
Modular Furniture Specialists
10.1994 - 04.1996
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Chiropractic Assistant Certification -
Integrity Management
Kansas City, KS02.2013
High School Diploma -
Ferris High School
Spokane, WA06.1982
Skills
- Student Records Management
- Classroom Support
- Trained, developed, and supervised 20 front end sales associates
- Increased 20% of sales goals
- Continuous process improvement by achieving 98% complaint resolutions
- Achieved fund raising goal of $100,000
- Team Leader and Risk Management Certificate
Timeline
Internal Paraprofessional Educator
Papillion La Vista Community Schools
09.2021 - Current
Cashier
Kroger-Bakers Grocery Store
01.2020 - 09.2022
Customer Service Manager
Wal-Mart Neighborhood Market
01.2015 - 01.2016
Chiropractic Assistant
Young Chiropractic & Rehab Center
03.2012 - 09.2014
Customer Service Manager
Paradise Galleries, Inc.
06.1996 - 06.1997
Operations Manager
Modular Furniture Specialists
10.1994 - 04.1996
Chiropractic Assistant Certification -
Integrity Management
High School Diploma -
Ferris High School