Laura K Galvis
Mascotte,Florida
Summary
Dedicated professional with a strong focus on customer service and problem resolution. Proven ability to enhance client satisfaction and optimize workflow processes. Committed to leveraging technology solutions for improved service efficiency.
Overview
4
4
years of professional experience
Work History
Chief Manager & Customer Service Associate
Ocoas Hair Salon
Ocoee, Florida
08.2024 - 12.2025
- Managed inventory control processes to ensure optimal stock levels and minimize waste.
- Implemented strategies to improve customer service, optimize workflow processes, and reduce costs.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
Lead Cook
Bella Napoli Pizza
Ocoee, Florida
08.2021 - 07.2024
- Coordinated food inventory management, reducing waste and optimizing supply levels.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Inventoried kitchen sections and refilled supplies.
Education
Associate of Arts - Graphic And Digital Design
Valencia College
Orlando, FL05-2027
Skills
- Adobe Creative Suite
- Inventory management
- Customer service
- Team collaboration
- Communication skills
- Troubleshooting and problem resolution
- Multitasking and organization
- Customer focus
- Attention to detail
- Payment collection
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Chief Manager & Customer Service Associate
Ocoas Hair Salon
08.2024 - 12.2025
Lead Cook
Bella Napoli Pizza
08.2021 - 07.2024
Associate of Arts - Graphic And Digital Design
Valencia College