Open To Work
Santiago Romero
Raleigh,NC
Summary
Dynamic Client Relationship and Account Support professional with a proven track record in managing customer needs across diverse sectors, including hospitality, event coordination, and digital communication. Expertise in fostering long-term relationships, empathetically resolving issues, and orchestrating services across multiple teams to enhance client satisfaction. Background includes supporting high-value guests, spearheading visual and communication strategies, and effectively managing high-engagement social platforms. Bilingual in English and Spanish, with exceptional communication and organizational skills that drive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
JB Duke Hotel
01.2025 - Current
- Provide personalized, high-touch service for guests, ensuring a seamless and positive experience.
- Support multiple departments including banquets, room service, hotel bar operations, and event planning.
- Resolve service issues with empathy, active listening, and problem-solving.
- Coordinate between internal teams to ensure timely service delivery.
Client Relations & Operations Manager
Client Relations & Operations Manager
09.2018 - 12.2024
- Built lasting relationships with frequent clients, driving repeat business and loyalty.
- Led and trained staff to maintain high service standards in fast-paced environments.
- Resolved customer concerns with professionalism and tact.
- Managed vendor coordination, workflow operations, and team accountability.
Social Media Manager
Reinhardt University
05.2023 - 09.2024
- Managed digital platforms reaching 100K+ weekly audience engagement.
- Collaborated with influencers and campus organizations to enhance visibility.
- Increased Instagram audience by 69% in five months while maintaining high engagement.
Visual Production Manager
Reinhardt University
05.2023 - 09.2024
- Managed a media archive of 16,000+ digital assets for multiple departments.
- Supported visual storytelling for marketing, admissions, and advancement initiatives.
Social Media & Communications Intern
Oglethorpe University
08.2021 - 05.2022
- Assisted in strategic content planning and audience communication across university platforms.
Education
Bachelor of Fine Arts - Communication & Marketing, Minor in Film Design
Oglethorpe University
Atlanta, GA05-2022
Skills
- Client Relationship Building
- Customer Support
- Communication & Interpersonal Skills
- CRM & Record Logging (Ready to Train)
- Problem Solving
- Team Collaboration
- Bilingual: English & Spanish
- Adobe Creative Suite
Certification
- Google Digital Marketing & E-Commerce
- Google Project Management
- Google Data Analytics
- FAA Part 107 Licensed Drone Pilot
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Customer Service Associate
JB Duke Hotel
01.2025 - Current
Social Media Manager
Reinhardt University
05.2023 - 09.2024
Visual Production Manager
Reinhardt University
05.2023 - 09.2024
Social Media & Communications Intern
Oglethorpe University
08.2021 - 05.2022
Client Relations & Operations Manager
Client Relations & Operations Manager
09.2018 - 12.2024
Bachelor of Fine Arts - Communication & Marketing, Minor in Film Design
Oglethorpe University