LAURA SULLIVAN
MINNEAPOLIS,MN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
Work History
CADI Case Manager
Fraser.
Bloomington, MN
03.2024 - Current
- Assessed clients' needs, developed person centered service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided referrals to appropriate health care providers or other community resources.
- Ensured clients have active service agreements so providers are able to bill for services that keep clients healthy.
Care Coordinator
Davita-Village Health
St. Paul, MN
01.2021 - 03.2024
- Telephonic care coordination focused on kidney health with members with Blue Cross Blue Shield insurance
- Coordinated with members, teammates, and clinic staff on member's health needs, linking to resources as needed including completed screenings and referring member for health education as appropriate
- Managed clinic spreadsheets for clinic meetings and assisted RNs with member needs
Mental Health Case Manager
RADIAS Health
St. Paul, MN
11.2012 - 11.2020
- Completed assessments and built rapport with clients with a person centered, trauma informed and cultural focus
- Linked clients to other services as needed and coordinated with clients and providers to ensure needs are met
- Maintained treatment goals for clients that are client centered and follow DHS and insurance standards
- Utilized stress management skills when crisis situations arose and used deescalation techniques when needed
- Utilized the training institute and county trainings to remain on top of current skills and evidence based practices
- Completed notes and treatment plans in a timely manner to stay on top of records
Mental Health Counselor I
South Metro Human Services
St. Paul, MN
01.2011 - 11.2012
- Completed office and cleaning tasks as designated by division of duties
- Utilized stress management skills when crisis situations arise and learned new ways of handling situations
- Certified to administer medications
- Actively worked to engage with clients daily to be active with their plans and goals
Starbucks/ Guest Service team member
Target
St. Louis Park, MN
01.2007 - 01.2011
- Showed flexibility and willingness to train in new areas and trained new team members
- Trusted to count the money in the safe and get cash advances ready for the store
- Developed conflict management skills when working through problems with machines or malfunctions
Education
B.A. - Family Services, Psychology
University of Northern Iowa
12.2009
Skills
- Care Coordination
- Case Management
- Client Advocacy
- Organization and Multitasking
- Relationship Building
References
Can be given upon request.
Timeline
CADI Case Manager
Fraser.
03.2024 - Current
Care Coordinator
Davita-Village Health
01.2021 - 03.2024
Mental Health Case Manager
RADIAS Health
11.2012 - 11.2020
Mental Health Counselor I
South Metro Human Services
01.2011 - 11.2012
Starbucks/ Guest Service team member
Target
01.2007 - 01.2011
B.A. - Family Services, Psychology
University of Northern Iowa