Performance Art
SARAH DAVIS
Roseville,MN
Summary
Dedicated Licensed Social Worker with expertise in CADI, Elderly Waiver, Alternative Care, and Targeted Case Management. Specializes in person-centered service planning, SSIS documentation, MMIS authorization, MNCHOICES assessments, and interdisciplinary care coordination. Drives program quality and client satisfaction while ensuring regulatory compliance and effective advocacy for vulnerable populations.
Overview
1
1
Certification
25
25
years of professional experience
10
10
years of post-secondary education
Work History
CADI / EW & AC Case Manager
PINNACLE SERVICES
04.2026 - Current
- Managed CADI, EW, and AC waiver caseloads by conducting annual and semi-annual service planning meetings, ensuring adherence to county and state guidelines.
- Developed and submitted accurate Service Agreements, screening documents, and service authorizations using SSIS and MMIS to facilitate timely access to services.
- Coordinated interdisciplinary waiver services (housing, healthcare, ILS, PCA) to align with person-centered goals and optimize utilization of county resources.
- Wrote and submitted precise Service Agreements, screening documents, and service authorizations utilizing SSIS and MMIS.
Delivery Driver
Medzoomer
06.2026 - 09.2026
- Delivered prescriptions safely using app-based dispatch and route guidance.
- Communicated proactively with patients regarding delivery status and arrival windows.
- Verified delivery details and maintained accurate chain-of-custody records.
- Handled medications with care, following privacy and compliance requirements.
Targeted Case Manager
MENTAL HEALTH RESOURCES (MHR)
01.2025 - 06.2025
- Facilitated targeted case management for individuals with complex social and mental health needs, successfully connecting them with essential community resources to enhance their well-being.
- Led quality verification (QV) and rights assessment (RA) meetings to advocate for client rights and ensure adherence to service plan fidelity.
- Developed tailored support plans and coordinated community-based resources, fostering client independence and stability.
General Store Manager
ESSILORLUXOTTICA / TARGET OPTICAL
01.2021 - 01.2023
- Oversaw financial performance, recruited staff, managed performance, and developed team for high-volume retail clinic setting.
- Achieved 133% of YTD sales goals in 2023 and met top-tier KPI metrics across region in 2024 while maintaining 4.8-star Google rating.
- Directed store operations, ensuring guest experience, sales goals, and optical service standards remained aligned.
- Coached team members on product knowledge, patient service, and appointment flow.
- Managed inventory controls, merchandise presentation, and replenishment processes to support sell-through.
Optician / Trainer & Optical Lab Lead
ESSILORLUXOTTICA: PEARLE VISION, LENSCRAFTERS
12.2001 - 01.2023
- Managed administrative operations, insurance authorizations, patient record management, and staff training, ensuring strict HIPAA compliance.
- Interpreted optical prescriptions and prepared precise lens recommendations for patient needs.
- Measured pupillary distance, fitting height, and frame alignment for accurate eyewear delivery.
- Advised customers on lens options, coatings, and frame selections using product knowledge.
Assistant Director of Environmental Services
HHS ENVIRONMENTAL SERVICES
11.2020 - 04.2021
- Led 100+ employees at Riverside Hospital during peak pandemic demands, upholding rigorous infection control and safety standards.
- Directed daily environmental services operations to maintain cleanliness, infection control, and patient satisfaction standards.
- Supervised EVS staff, scheduling assignments and resolving coverage gaps across departments.
- Trained team members on sanitation protocols, chemical handling, and safety procedures.
Mental Health Practitioner II
PEOPLE INCORPORATED
12.2014 - 12.2017
- Conducted functional assessments, developed individual abuse prevention plans (IAPPs), and created crisis plans with detailed case documentation to enhance continuity of care.
- Complete Functional Assessments, Individual Abuse Prevention Plans (IAPPs), Crisis Plans, and detailed case documentation to ensure continuity of care.
- Delivered supportive counseling and crisis intervention while linking clients to resources for effective management of daily life challenges.
Case Manager / Social Worker
MERIDIAN SERVICES
04.2014 - 12.2014
- Coordinated long-term community-based services, including ILS, nursing, PCA support, and medical care, to enhance client well-being in home and community settings.
- Evaluated eligibility for government entitlements (SSDI, Medicaid, housing assistance) and provided clients with budget and life skill coaching to promote independence.
- Conducted home visits and completed mandated reports while resolving complex client conflicts through a strengths-based perspective to support client outcomes.
Education
Bachelor of Arts - Social Work
St. Catherine University
Saint Paul, MN 08.2004 - 06.2014
Skills
- Case management waivers
- Client advocacy services
- Client Advocacy & Services: Person-Centered Planning, Resource Navigation, Community Support Coordination, Crisis De-escalation
- Information systems management
- Care coordination
- Care management
- Systems & Tools: SSIS, MMIS (Medicaid Management Information System), MNCHOICES, Microsoft Office Suite, EHR Systems
- Compliance Reporting
- Case management
Certification
Licensed Social Worker (LSW) – Minnesota Board of Social Work
CPR Certification – Issued July 2025
Interests
Timeline
Delivery Driver
Medzoomer
06.2026 - 09.2026
CADI / EW & AC Case Manager
PINNACLE SERVICES
04.2026 - Current
Targeted Case Manager
MENTAL HEALTH RESOURCES (MHR)
01.2025 - 06.2025
General Store Manager
ESSILORLUXOTTICA / TARGET OPTICAL
01.2021 - 01.2023
Assistant Director of Environmental Services
HHS ENVIRONMENTAL SERVICES
11.2020 - 04.2021
Mental Health Practitioner II
PEOPLE INCORPORATED
12.2014 - 12.2017
Case Manager / Social Worker
MERIDIAN SERVICES
04.2014 - 12.2014
Bachelor of Arts - Social Work
St. Catherine University
08.2004 - 06.2014
Optician / Trainer & Optical Lab Lead
ESSILORLUXOTTICA: PEARLE VISION, LENSCRAFTERS
12.2001 - 01.2023