Marie-Claude Berry
Hudson,WI
Summary
Client-focused professional with a master's degree in education administration and a bachelor's degree in psychology. Expertise in client advocacy, care coordination, and problem resolution, with a proven track record of managing complex caseloads and ensuring positive outcomes. Recognized for strong communication and leadership skills, effectively collaborating with multiple stakeholders to achieve goals. Seeking to apply extensive experience in customer service and project coordination in a senior case manager lead position.
Overview
19
19
years of professional experience
Work History
CADI Waiver Case Manager
REDEEMER SERVICES INC.
Woodbury, Minnesota
11.2024 - Current
- Coordinated services to address clients' physical, emotional, social, and behavioral health needs.
- Managed caseload of over 40 clients by assessing needs and developing individualized service plans.
- Maintained accurate documentation in compliance with organizational policies and regulations.
- Advocated for clients by connecting them with community resources and healthcare providers.
- Conducted client meetings and follow-up assessments to evaluate progress and identify barriers.
- Provided crisis intervention and problem-solving support to enhance client safety and well-being.
- Ensured confidentiality and upheld ethical standards while supporting diverse populations.
Customer Service Representative
ERSKINE INTERIORS
Maplewood, MN
07.2021 - 09.2024
- Streamlined operations by managing different types of properties including commercial, multi-housing, and residential.
- Ensured accurate and timely processing of sales-related paperwork and payments.
- Efficiently oversaw the coordination of installs, plumbing, and project deliveries.
- Collaborated with installers to resolve daily job issues, while also managing change order submissions and customer payment collection.
- Delivered excellent project management services to customers, resulting in their utmost satisfaction.
- Maintained positive customer relationships by staying in contact during and after projects.
Sales Professional
ERSKINE INTERIORS
Woodbury, MN
02.2018 - 02.2020
- Consulted with existing and new customers to discover their needs and to emphasize how specific product features could be useful them
- Informed them about current promotions and sales while maintaining a pipeline
- Help with the design of kitchens, bathrooms and floors with cabinet, countertop, flooring and window covering selections in residential and commercial spaces
- Identified prospective customers through use of business to business marketing groups, conferences, and by referrals, Negotiated the terms and prices of sales, reaching agreements with customers.
Home Sales Consultant
HOME DEPOT INTERIORS/EXTERIORS
Minneapolis, MN
12.2013 - 12.2015
- Engaged in home sales for products including kitchens, bathrooms, roofs, windows, insulation and gutters.
- Generated over half a million dollars in sales during an initial period of 9 months.
- Successfully reached a 30% closing rate on gross sales, while simultaneously preserving a high customer retention rate of 70%.
- Sold financing options for customers during in-home sales consultation, resulting in a higher close ratio.
- Provided coverage to areas including Western Wisconsin, the Twin Cities, and suburbs extending up to the Iowa border.
Home Sales Project Consultant
SEARS HOLDING HOME IMPROVEMENTS
Minneapolis, MN
12.2012 - 12.2013
- Generated self-leads to exceed $300k sales within four months during the off-season.
- Consistently ranked within the top two out of fifteen Sales representatives in January, February, and April.
- Acquired expertise in flooring installations as well as countertop, kitchen, and bathroom renovations.
- Collaborated with production team and installers to deliver superior customer service.
- Established strong connections with customers resulting in increased referrals.
- Facilitated successful sales deals with credit and financing support.
Parental Personal Care Attendant
CONSUMER CHOICES FOR CHILDREN INC.
Hopkins, MN
01.2007 - 01.2012
- Acted as advocate for child with multiple medical conditions, including Cerebral Palsy, Epilepsy, Asthma, and Peter's Anomaly.
- Managed nutritional intake via tube feedings. Changed Mickey when needed.
- Ensured consistent attention to hygiene through routine dressing assistance.
- Monitored vital signs such as temperature, pulse, respiration rate, and weight.
- Administered medications as prescribed by a physician or other healthcare professional.
- Responded promptly to emergency situations involving sudden illness or injury.
- Coordinated medical appointments, surgeries, aftercare, physical and occupational therapies, and educational services.
Education
MA in Education Administration -
University of the Virgin Islands
BA in Psychology -
University of the Virgin Islands - St. Thomas Campus
Skills
Case Management Support
Client Advocacy
Team Leadership & Mentoring
Care Coordination
Crisis Resolution
Documentation & Record Management
Completing Support Plans
Conflict Resolution
Community Resource Navigation
Staff Training & Development
Customer Relationship Management
Quality Assurance
Affiliations
- Teach Chinese students English as a second language online.
Languages
French
Languages
3
References
References available upon request.
Timeline
CADI Waiver Case Manager
REDEEMER SERVICES INC.
11.2024 - Current
Customer Service Representative
ERSKINE INTERIORS
07.2021 - 09.2024
Sales Professional
ERSKINE INTERIORS
02.2018 - 02.2020
Home Sales Consultant
HOME DEPOT INTERIORS/EXTERIORS
12.2013 - 12.2015
Home Sales Project Consultant
SEARS HOLDING HOME IMPROVEMENTS
12.2012 - 12.2013
Parental Personal Care Attendant
CONSUMER CHOICES FOR CHILDREN INC.
01.2007 - 01.2012
MA in Education Administration -
University of the Virgin Islands
BA in Psychology -
University of the Virgin Islands - St. Thomas Campus