Laura L. Garcia
Schertz,TX
Summary
Enthusiastic and focused professional eager to leverage four years of knowledge and Salesforce related experience. Detailed-orientated team player with strong organizational skills. Ability to handle multiple projects with high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Salesforce Fellowship
Accenture Federal Services
06.2023 - 09.2023
- Demonstrated familiarity with data management, approval processes, security, app building, and picklist functionality
- Proficient in reports, dashboards, accounts, and custom objects
- Strong understanding of Salesforce platform's functionality
- Collaborated with team to achieve overall objectives
- Achieved over 60 badges in pursuit of Salesforce Certifications
Air Force Reserve Content Management Lead
United States Air Force
10.2019 - 11.2023
- AFR Lead on Salesforce Content Management, (CM) focus group, safeguarded critical requirements for viable transfer
- AFR representative on tiger teams, 80 hours focused on Customer Relation Management, (CRM)
- Tracked 900+ online articles, delivered 2K messages to >2.5M users
- Advised Total Force on the status of CRM migration efforts
- Reviewed, edited, and approved Salesforce Job Aids
Military Personnel Superintendent
United States Air Force
07.2016 - 10.2019
- Supervised 17 member staff supporting 800+ personnel in seven geographically separated units
- Strategic advisor to MPS Director and Senior Leadership on complex policies, programs, and sustainment capabilities
Education
Bachelor of Science - Interdisciplinary Studies
Park University
Parkville, MO12.2022
Associate of Science -
Park University
Parkville, MO01.2003
Skills
- Secret Security Clearance
- Strong organizational skills
- Collaboration and relationships
- Clear verbal communication skills
- Attention to detail
- User Access Fundaments Super Badge
- Extended User Access Restriction Super Badge
Timeline
Salesforce Fellowship
Accenture Federal Services
06.2023 - 09.2023
Air Force Reserve Content Management Lead
United States Air Force
10.2019 - 11.2023
Military Personnel Superintendent
United States Air Force
07.2016 - 10.2019
Bachelor of Science - Interdisciplinary Studies
Park University
Associate of Science -
Park University
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