LauraLee Bartley
Beloit,WI
Summary
Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in maintaining professional relationships with proven multitasking abilities.
Overview
8
8
years of professional experience
Work History
Member Services Representative IV
SELCO Community Credit Union
06.2022 - 02.2024
- Managed a diverse portfolio of over 150 clients personally assigned to me, using face to face meetings, phone calls and emails.
- Executed a variety of services for clients, including auto loans, personal loans, credit cards, home equity loans and account management.
- Handled client concerns quickly and professionally, ensuring that each received tailored solutions aligned with their specific needs and requirements.
- Improved client retention rates by building strong relationships.
City Carrier
United States Postal Service, USPS
12.2017 - 02.2022
- Planned and cased mail in sequence of delivery for designated routes of 400+ stops.
- Delivered parcels and mail to businesses and individuals in local area.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
Inside Sales Representative
The Penworthy Company, LLC
03.2016 - 12.2017
- Demonstrated ability to listen, consult, strategize and understand client business needs.
- Processed and executed orders and quotes for territory consisting of over 475 clients and 1,900 prospects.
- Increased sales revenue over 19% by building strong relationships with clients and providing insightful product recommendations and tailored solutions.
Education
Bachelor of Arts - Psychology
University of Wisconsin - Madison
Madison, WIContinuing Education - Italian
University of Wisconsin - Madison
Madison, WIContinuing Education - Italian
Madison College
Madison, WISkills
- Client Relationship Management
- Goal-oriented mindset
- Data entry proficiency
- Adept at conflict resolution
- Public speaking ability
- Self-awareness
- Multicultural Competence
- Empathy Development
Timeline
Member Services Representative IV
SELCO Community Credit Union
06.2022 - 02.2024
City Carrier
United States Postal Service, USPS
12.2017 - 02.2022
Inside Sales Representative
The Penworthy Company, LLC
03.2016 - 12.2017
Bachelor of Arts - Psychology
University of Wisconsin - Madison
Continuing Education - Italian
University of Wisconsin - Madison
Continuing Education - Italian
Madison College