Laurali Benning
Killeen,Texas
Summary
Goal oriented Coder who is committed to upholding all standards and regulations in regard to the protection of PHI. Positive attitude and infectious personality that will help build morale, and aid in productivity of the workplace. Prioritizes company objectives and deadlines above all other tasks throughout the work day. Quick problem solver capable to adapting to the needs of the company at a moments notice.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Organizer
Spare Time
06.2022 - Current
- Used excellent communication skills to delegate tasks and achieve successful event outcomes
- Utilized project management skills to meet event deadlines and complete requirements.
- Designed and implemented comprehensive organizational strategies to maximize productivity.
- Successfully executed events to customer satisfaction.
- Helped retain regular guest for future events.
- Supervised 20 person team
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Customer Service Representative
Teleperformance
04.2019 - 05.2022
- Handled customer inquiries promptly
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Toggled between CMS screen and customer information screen in order to answer customer concerns.
- Enter customer information into system correctly.
- Received multiple good reviews on call management.
- Handled 50 calls daily
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Education
Associate of Applied Science - Medical Billing And Coding
DeVry University
Villa Park, IL01.2024
Skills
- Reading Comprehension
- Quality Assurance Controls
- Multi-Tasking
- Time Management
- Attention to detail
- Ability to work alone
- Ability to work in group setting
- Analyzing and comparing
Certification
- AHIMA Member since 2022
Additional Information
- Volunteer for Killeen recreational center events.
- Organizer for events like family fun day and movie in the park
Timeline
Banquet Organizer
Spare Time
06.2022 - Current
Customer Service Representative
Teleperformance
04.2019 - 05.2022
Associate of Applied Science - Medical Billing And Coding
DeVry University
- AHIMA Member since 2022
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