Laura Miller
Hurst
Summary
Skilled Area Sales Manager with desire to lead teams toward achieving company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Overview
29
29
years of professional experience
Work History
Home Area Sales Manager
Dillards, Inc.
Hurst, TX
03.2022 - Current
- Drive sales while maintaining a well-merchandised area
- Responsible for attaining sales, gross profit margin, staffing, credit, and inventory goals for area
- Recruit, interview, and hire high-caliber sales associates
- Motivate sales associates to achieve sales goals and credit goals
- Supervise, coach, and develop all area associates, including reviewing job performance and addressing disciplinary concerns
- Participate in store opening and closing procedures
- Assist with associate and customer concerns
- Create and manage the teams schedule within budgeted hours and based on the business needs
- Coached and mentored sales team to enhance skill sets and drive motivation.
Sales Specialist
Dillards, Inc.
Hurst, United States
10.2011 - Current
- Greet and welcome customers into department and engage them in conversation
- Recommend, select, help locate, or obtain merchandise based on customer needs and desires
- Help customers try on or fit merchandise
- Describe merchandise and help explain use and care to customers
- Perform visual merchandising to support store merchandise ads increase sales
- Execute price changes and inventory control
- Manage cashiering activities in areas of purchasing, returning, exchanging, and enforcing store policies
- Place special orders or call other stores to find desired merchandise for customers
- Help drive sales goals and achieve monthly quotas
- Build up a strong base of customer relationships creating a detailed database to generate return business and communicate event notifications
- Use time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
Sales Floor Team Leader
Target Corporation
Fort Worth, United States
07.1996 - 08.2011
- Welcomed, trained, and supervised sales floor team members
- Scheduled and delegated responsibilities to team members to ensure guest service standards and maximum work center efficiency
- Helped to assess, select, and retain high-caliber team members
- Performance management; recognized, coached, wrote, and delivered counseling and corrective actions
- Wrote and delivered performance reviews
- Welcomed guests into the store and helped them locate items
- Responded to guest concerns with friendly and knowledgeable service
- Stocked and replenished merchandise according to store merchandising layouts
- Performed basic skills on cash register and computer
Education
Master of Business Administration - Business Administration
Keller Graduate School of Management of DeVry University
Fort Worth, Texas06.2010
Bachelor of Science - Technical Management, Human Resources
DeVry University
Fort Worth, Texas06.2008
Skills
- Sales Specialist
- Inventory Management
- Sales Team Leadership
- Retail Visual Merchandising
- Customer Support Management
- Achieve Sales Targets
- Inventory Management
- Talent Acquisition
- Store Setup Management
- Store Closure Management
Accomplishments
Surpassed Home Department sales goals by 5% in 2022 and by 1.8% in 2023
Awards
- Dillard's Pacesetter Award for Outstanding Sales and Customer Service with combined sales of over 4 million dollars from 2012 - 2022
Timeline
Home Area Sales Manager
Dillards, Inc.
03.2022 - Current
Sales Specialist
Dillards, Inc.
10.2011 - Current
Sales Floor Team Leader
Target Corporation
07.1996 - 08.2011
Bachelor of Science - Technical Management, Human Resources
DeVry University
Master of Business Administration - Business Administration
Keller Graduate School of Management of DeVry University