Laura Mancini
Newfield,NJ
Summary
Driven professional with a strong background in customer service and medical office management, notably at Saint Francis Veterinary Center. Excelled in patient record management and vaccine administration, showcasing exceptional organizational abilities and a confident demeanor. Demonstrated leadership in high-pressure environments, ensuring efficient operations and outstanding customer care.
Overview
18
18
years of professional experience
Work History
Teacher
Y.A.L.E. School
Marlton, NJ
07.2023 - Current
- Teaching autistic children, helping kids with special needs, epi pen trained, safety care trained, enduring confidence in children with special needs
CSR - Customer Service Representative
Saint Francis Veterinary Center
Swedesboro, NJ
12.2016 - 12.2022
- Taking patients medical history
- Taking patient vitals
- Able to fill medications
- Use of Cubex
- Administrating vaccines
- Able to restraint
- Handling drawer closeout/open
- Customer service
- Service transactions
- Scheduling appointments
- Answering phones for a high call volume
- Triaging emergent patients
- Read/write/understand veterinary medical terminology
- Medical documentation
- Maintaining document filing systems
Receptionist
Regional Veterinary Emergency
Turnersville, NJ
01.2015 - 12.2016
- Customer service
- Service transactions
- Scheduling appointments
- Answering phones for a high call volume
- Triaging emergent patients
- Read/write/understand veterinary medical terminology
- Medical documentation
- Maintaining document filing systems
Receptionist
Chews Landing Veterinary Hospital
Laurel Springs, NJ
01.2011 - 12.2015
- Customer service
- Service transactions
- Scheduling appointments
- Answering phones for a high call volume
- Maintain food order log
- Read/write/understand veterinary medical terminology
- Medical documentation
- Maintaining document filing systems
Customer Service/Cashier
Rite Aid
Williamstown, NJ
01.2008 - 12.2011
- Customer service
- Maintaining a clean environment for customers and co-workers
- Organizing merchandise
- Stocking merchandise
- Unloading trucks
- Cash register transactions
Customer Service/Cashier
Target
Turnersville, NJ
01.2007 - 01.2008
- Customer service
- Maintaining a clean environment for customers and co-workers
- Organizing merchandise
- Stocking merchandise
- Cash register transactions
Education
High School Diploma -
Williamstown High School
Williamstown01.2010
Skills
- Customer Care
- Effective Time Management
- Analysis skills
- Medical terminology
- Microsoft Word
- Microsoft Outlook
- Accounts Receivable Processing
- Patient Record Management
- Communication skills
- Leadership
- Customer Support Specialist
- Microsoft PowerPoint
- Excel
- Medical terminology
- CSR
- Medical Office Experience
- Proficient in navigating and operating VIA
- Proficient in navigating and operating AVIMark
- Proficient in navigating and operating Cornerstone
- Effective Organizational Skills
- Vaccine Administration Skills
- Prescription Fulfillment
Timeline
Teacher
Y.A.L.E. School
07.2023 - Current
CSR - Customer Service Representative
Saint Francis Veterinary Center
12.2016 - 12.2022
Receptionist
Regional Veterinary Emergency
01.2015 - 12.2016
Receptionist
Chews Landing Veterinary Hospital
01.2011 - 12.2015
Customer Service/Cashier
Rite Aid
01.2008 - 12.2011
Customer Service/Cashier
Target
01.2007 - 01.2008
High School Diploma -
Williamstown High School
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