Laura Marie Judge
Centreville,MD
Summary
Mission-driven and customer-centric expert with extensive knowledge in healthcare employer benefit design and operations, bringing over 18 years of experience in sales and strategic operations. Results-oriented professional poised for the Account Consultant role, demonstrating a strong track record in client management and process optimization. Recognized for effective collaboration with teams while adapting to evolving business needs, ensuring high levels of client satisfaction. Known for exceptional problem-solving and strategic planning skills, with a proven capacity to build collaborative relationships with key leaders to address challenges and enhance outcomes through the development of innovative policies, programs, and processes.
Overview
2026
2026
years of professional experience
Work History
Account Consultant I
CareFirst BCBS
01.2000 - Current
- Develop and implement benefit and financial strategies for small employer groups, ensuring that accounts renew annually.
- Assigned to several large agencies, and is the partner lead to a leading full service producer agency.
- Conduct regular account reviews to assess performance, implementing adjustments as needed for optimal results.
- Maintained a 97% client retention rate from 2020-2024; currently on track to exceed 98% in 2025.
- Identified and secured new business opportunities through cross-selling ancillary and specialty products.
- Consistently met company sales and profitability targets by effectively managing new and existing accounts.
- Supported clients during challenging financial situations by offering strategic advice and creative problem-solving techniques.
- Identified new business opportunities through comprehensive market research and analysis.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
SVP, Wholesale Operations
NFP Potomac Basin Group Associates LLC
01.2017 - 01.2020
- Generated $7.3 million in gross revenue in 2019 with 74% profit margins.
- Managed vendor contracts, carrier policies, and operational protocols across fluctuating markets.
- Led a team of 27+ employees, implemented tracking systems, and integrated HRIS support for large brokers.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Identified opportunities to improve business process flows and productivity.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
VP, Wholesale Operations
NFP, Potomac Basin Group Associates, LLC
2015 - 2017
- Managed 22 team members, increasing bandwidth by 50% across departments.
- Trained brokers and staff on new carrier products and maintained high operational standards.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Director, Wholesale Operations
NFP, Potomac Basin Group Associates, LLC
01.2012 - 01.2014
- Developed procedures for supporting consumer direct, small, and mid-market groups.
- Partnered with DC Health Link and carriers for ACA education and compliance.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Senior Account Manager/Broker
NFP, Potomac Basin Group Associates, LLC
01.2008 - 01.2011
- Supported top brokers and managed a personal block of 70+ employer groups.
- Developed tracking systems for client requests and carrier integration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
Education
Maryland State Insurance Producers License - Life, Accident & Health
01.2008
B.S. - Interior Design, Minor in Management
Seton Hill University
Greensburg, PA05.1992
Skills
- Strategic Sales Planning & Implementation
- Process Design & Optimization (Enterprise & Stakeholder Level)
- Data Analysis & Insight Generation
- Vendor Management & Contract Negotiation
- Budget Tracking & Financial Oversight
- Executive Collaboration & Stakeholder Engagement
- Talent Development & Team Leadership
- Client Service Excellence & Relationship Management
- MS Office-Excel
- PowerPoint Presentations
- Salesforce
- Smart Sheet
Affiliations
- Board Member, Greater Washington Association of Health Underwriters (2012-2019)
- Membership Chair, GWAHU (2012-2019)
- DC Health Link General Producer Council (2016-2020)
- Broker Council, CareFirst BCBS (2018-2020)
- Broker Council, United Healthcare (2019-2020)
Timeline
SVP, Wholesale Operations
NFP Potomac Basin Group Associates LLC
01.2017 - 01.2020
Director, Wholesale Operations
NFP, Potomac Basin Group Associates, LLC
01.2012 - 01.2014
Senior Account Manager/Broker
NFP, Potomac Basin Group Associates, LLC
01.2008 - 01.2011
Account Consultant I
CareFirst BCBS
01.2000 - Current
B.S. - Interior Design, Minor in Management
Seton Hill University
VP, Wholesale Operations
NFP, Potomac Basin Group Associates, LLC
2015 - 2017
Maryland State Insurance Producers License - Life, Accident & Health
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