Laura Mercedes Sosa
Yonkers,United States
Summary
Talented Administrative highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transitional Foster Care Youth Worker
Rising Ground
11.2023 - Current
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Provided daily safe transportation to all minors .
- Facilitated open communication between Foster parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Updated daily routes, & maintained daily communication with foster parent's.
Youth Care Worker/ Migrant Justice Center
Rising Grounds
11.2022 - Current
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Wrote reports for clinicians and caregivers, documenting progress.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Conducted interviews weekly to new minors entering program
- Explained program rules and norms to each minor.
- Completed clear and concise documentation of youth behavior and actions.
Store Manager
Toasty Sandwich Shop
01.2022 - 11.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Delivered positive results by controlling monthly operations budget.
Customer Service/Administrative
Planet Fitness
10.2019 - 02.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
Cashier Specialist
Children's Place
01.2018 - 10.2019
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Marketing
Lluisa Cura
06.2016
High School Diploma -
Pia Sant Antoni
05.2014
Skills
- Problem-Solving
- Microsoft Office (Word, Outlook…)
- Telephone skills
- Organizing and Categorizing
- Time Management
- Office Supplies and Inventory
- Youth supervision
- Social skill development
- Conflict de-escalation
- Crisis Intervention
Certification
- CPT - Certified Personal Trainer
- (In progress) Notary Public License State of New York. NYDOS New York State Department of State. Expected date of completion is February 2024
- Certified mandated reporter (New york state certified)
- Relias training :
-Governing principles, legal status , case laws
-Behavior management
-PSA Reporting
-Age determination policy
-Working more effectively with LGBT children and youth
-Understanding workplace violence
-Child development
-Cultural diversity and sensitivity
-Grievance protocol
-Human trafficking
-Sexual harassment NY MANDATED TRAINING
-Common health and mental health
-Theraphetic crisis intervision
-Pat downs and searches
-Prohibition against legal advice
-CPR certified
-First AID AND AED
-Active shooter response
-Child friendly and trauma informed
-Justin center code of conduct
-Defensive driving
Languages
Catalan
Native or Bilingual
English
Full Professional
Spanish
Native or Bilingual
Timeline
Transitional Foster Care Youth Worker
Rising Ground
11.2023 - Current
Youth Care Worker/ Migrant Justice Center
Rising Grounds
11.2022 - Current
Store Manager
Toasty Sandwich Shop
01.2022 - 11.2022
Customer Service/Administrative
Planet Fitness
10.2019 - 02.2021
Cashier Specialist
Children's Place
01.2018 - 10.2019
Associate of Arts - Marketing
Lluisa Cura
High School Diploma -
Pia Sant Antoni
- CPT - Certified Personal Trainer
- (In progress) Notary Public License State of New York. NYDOS New York State Department of State. Expected date of completion is February 2024
- Certified mandated reporter (New york state certified)
- Relias training :
-Governing principles, legal status , case laws
-Behavior management
-PSA Reporting
-Age determination policy
-Working more effectively with LGBT children and youth
-Understanding workplace violence
-Child development
-Cultural diversity and sensitivity
-Grievance protocol
-Human trafficking
-Sexual harassment NY MANDATED TRAINING
-Common health and mental health
-Theraphetic crisis intervision
-Pat downs and searches
-Prohibition against legal advice
-CPR certified
-First AID AND AED
-Active shooter response
-Child friendly and trauma informed
-Justin center code of conduct
-Defensive driving
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