Rosanna Vargas
The Bronx,Bronx
Summary
Organized and detail-oriented Case Manager with eight years of experience in foster care and youth services. My expertise includes case coordination, crisis response, and managing high-volume caseloads in fast-paced environments. Strong advocate for clients and ensure full compliance with all state and federal regulations. In addition, I possess a legal background with experience as a legal assistant. I am bilingual in English and Spanish and remain deeply committed to supporting vulnerable populations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Reunification Case Manager, Transitional Foster Care Program
Cayuga Centers
Bronx, NY
07.2018 - 06.2026
- Overseed 8-12 youth in a federal transitional foster care program, ensuring their safety and full compliance with legal requirements according to state and federal policies/regulations.
- Escorted youth to their legal and medical appointment.
- Managed the comprehensive intake, placement, and reunification process from initial admission through discharge.
- Ensure the timely completion of tailored service plans, psychosocial evaluations, and medical examinations.
- Collaborated with clinicians and case coordinators to assess progress and propose safe releases.
- Maintained accurate, up-to-date case files and records, and conduct regular chart audits.
- Provided essential crisis response, including after-hours and weekend coverage.
- Completed school enrollment, track attendance and attend teacher conference to support the long-term growth and stability of the youth in the program.
Receptionist / Cashier
D’ Colores Beauty Salon
New York, NY
07.2017 - 07.2018
- Managed daily operations, including professional customer service and appointment coordination.
- Handled cash transactions and maintained accurate financial records.
- Conducted regular inventory tracking and restocking of products.
- Maintained organized client records and detailed daily logs.
Various Roles (Waitress, Cashier)
Additional Customer Service Experience
New York, NY
01.2008 - 01.2014
- Delivered high-quality service consistently within fast-paced environments.
- Managed cash registers, processed transactions, and efficiently handled customer inquiries.
- Maintained the cleanliness and organization of all service areas.
- Demonstrated strong multitasking, communication, and problem-solving abilities.
Office Assistant
TCI College
New York, NY
09.2010 - 08.2011
- Provided administrative support to law and business department chairpersons.
- Prepared professional documents, correspondence, and instructional materials.
- Conducted online research and providing direct assistance during classroom sessions.
- Maintained organized records and managing daily office operations.
Secretary, Real Estate Division
Supreme Court of Justice
San Francisco de Macorís, Dominican Republic
10.2005 - 11.2008
- Conducted extensive research focused on real estate and property law.
- Prepared and reviewed property titles, wills, court resolutions, mortgages, and various legal documents.
- Managed and coordinated meetings with clients, lenders, legal professionals, and stakeholders.
- Trained staff members on new software applications and legal procedures.
- Drafted legal memoranda and reviewed contracts, court decisions, and legal resolutions.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY01-2017
Associate of Science - Paralegal Studies
Technical Career Institute
New York, NY01-2011
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- LexisNexis, Westlaw
- UC Portal
- Zoom, Microsoft Teams, Google Meet
- Typing Speed: 65 WPM
- Operating Systems: Windows
- Case Management
- Crisis Intervention
- Documentation & Compliance
- Time Management & Organization
- Multitasking in Fast-Paced Environments
- Team Collaboration & Independent Work
- Problem Solving & Analytical Thinking
- Decision-making
- Email and telephone etiquette
- Client advocacy
Accomplishments
Dean's List Summer 2010; Spring 2011
Certification
- NY State Mandated Reporter (Valid through March 2027)
- First Aid, CPR & AED Certified (Valid through February 2027)
LANGUAGES
Spanish (native)
English
Timeline
Reunification Case Manager, Transitional Foster Care Program
Cayuga Centers
07.2018 - 06.2026
Receptionist / Cashier
D’ Colores Beauty Salon
07.2017 - 07.2018
Office Assistant
TCI College
09.2010 - 08.2011
Various Roles (Waitress, Cashier)
Additional Customer Service Experience
01.2008 - 01.2014
Secretary, Real Estate Division
Supreme Court of Justice
10.2005 - 11.2008
Associate of Science - Paralegal Studies
Technical Career Institute
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
TRAINING & PROFESSIONAL DEVELOPMENT
- Human Trafficking & Commercial Sexual Exploitation of Children
- Working with LGBTQ+ Youth
- HIPAA Compliance
- Cybersecurity Awareness
- Forensic Psychology & Litigation
- Infant & Early Childhood Mental Health (7-Part Workshop Series)
- Culturally Informed and Trauma-Informed Care Practices