Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAURA N. DIWEH

Bronx ,NY

Summary

Accomplished Pharmacy Technician with extensive experience in pharmacy operations and customer service at West River Pharmacy. Improved workflow efficiency and patient satisfaction through accurate medication management and strong communication skills. Skilled in pharmacy software and inventory management, ensuring adherence to FDA and HIPAA regulations. Acknowledged for delivering compassionate care and effective problem-solving solutions. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Technician

West River Pharmacy
Yonkers, NY
01.2025 - Current
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Processed prescription orders accurately and efficiently for diverse patient needs.
  • Assisted pharmacists in medication preparation and dispensing procedures.
  • Managed inventory levels to ensure availability of essential pharmaceuticals.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Managed filing of prescriptions, both electronically and manually.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Home Health Aide

Privatus Care Solutions
Manhattan , NY
04.2025 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client health and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Documented client progress and communicated effectively with family members.
  • Supported clients with medication management and adherence schedules.
  • Transported clients to appointments and social activities as needed.
  • Helped client with medication self-administration.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Assisted in ambulation and exercise routines for clients.
  • Delivered high level of assistance with cooking, meal preparation, and shopping.

Home Health Aide

Renewal memory partners
Manhattan, NY
02.2025 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client health and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment for clients at home.
  • Supported clients with medication management and adherence schedules.
  • Documented client progress and communicated effectively with family members.
  • Transported clients to appointments and social activities as needed.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Education

Associate Of Pharmacy - Pharmacy Technician

Bryan University
Tampe, Arizona
05.2025

Bachelor of Science - Computer and Information Technology

Bowen University
07-2012

Skills

  • Microsoft Office suite proficiency
  • Red Hat installation and configuration
  • Network troubleshooting and management
  • Essential command knowledge
  • Data entry
  • Pharmacy operations
  • Medication management
  • Customer service
  • Inventory management
  • Problem solving
  • Effective communication
  • Compassionate care
  • FDA and HIPAA compliance
  • Drug classification
  • Pharmacy ethics
  • Pharmacy software proficiency
  • Labeling accuracy

Certification

Certified Pharmacy Technician PTCB - 06/2025

Registered Pharmacy Technician- NYSED

Timeline

Home Health Aide

Privatus Care Solutions
04.2025 - Current

Home Health Aide

Renewal memory partners
02.2025 - Current

Pharmacy Technician

West River Pharmacy
01.2025 - Current

Associate Of Pharmacy - Pharmacy Technician

Bryan University

Bachelor of Science - Computer and Information Technology

Bowen University

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