LAURAN HARVEY
Hazelwood,MO
Summary
Experienced manager with over 9 years in the customer service industry. Looking to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
11
11
years of professional experience
Work History
Office Assistant
Melissa Carlton State Farm
St Louis, MO
02.2022 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Interacted with customers by phone, email or in-person to provide information
Assistant Front Office Manager
Boyd Gaming
St. Charles, MO
01.2016 - 02.2022
- Managed front office, overseeing hiring, training, and professional growth of employees.
- Increased customer satisfaction by resolving guest challenges.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day to day duties accurately and efficiently.
Cashier
QuikTrip
St. Charles , MO
10.2021 - 07.2022
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Waitress
Applebee's
St. Charles, MO
08.2014 - 02.2016
- Answered telephone calls and responded to inquiries.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Cashier
Dierbergs Markets
Florissant, MO
07.2012 - 08.2014
- Assisted customers in selecting items based on needs.
- Trained new cashiers on procedures, customer service and sales.
Education
High School Diploma -
McCluer North High School
2014
Skills
- Organization and planning
- Proficient in MS Office
- Scheduling
- Leadership
Timeline
Office Assistant
Melissa Carlton State Farm
02.2022 - Current
Cashier
QuikTrip
10.2021 - 07.2022
Assistant Front Office Manager
Boyd Gaming
01.2016 - 02.2022
Waitress
Applebee's
08.2014 - 02.2016
Cashier
Dierbergs Markets
07.2012 - 08.2014
High School Diploma -
McCluer North High School
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