Laureenth Roque

• Managed virtual instruction platform (Zoom) for at-risk students, fostering engagement and promoting academic success.
• Led alternative education programming for substance use/abuse curriculum delivery, enhancing student understanding and support.
• Coordinate community resources and family supports to improve student attendance, behavior, and stability.
• Developed digital learning routines and data tracking systems to monitor student progress and implement restorative practices.

• Collaborated with school-based leadership teams to develop targeted intervention plans, IEPs, and progress monitoring systems, improving student outcomes.
• Led evaluation processes for multilingual learners, ensuring compliance with district and state guidelines and enhancing access to appropriate services.
• Coached teachers and families on communication development and academic support, fostering culturally responsive practices to enhance engagement.
• Manage complex caseloads, coordinate services, and facilitate problem-solving meetings.

Conducted bilingual assessments for diverse client populations.

• Developed individualized treatment plans tailored to client needs.
• Collaborated with multidisciplinary teams to enhance therapy effectiveness.
• Evaluated children, diagnosed speech and language disorders, prepared individualized treatment plans, conducted therapy sessions, and performed developmental screenings.

• Designed and delivered differentiated instruction to enhance student engagement while ensuring full IEP compliance.
• Collaborated with school administrators, therapists, and teachers to effectively coordinate evaluations and interventions for improved student outcomes.
• Provided leadership in inclusive education practices and adaptive behavior development.
• Led parent meetings and progress conferences to facilitate communication and support in multidisciplinary planning sessions.

• Customer Service Manager

Led customer service team, addressing and resolving customer complaints to enhance satisfaction.

Managed cash office operations, ensuring accurate and timely financial transactions.

• Prepared petty cash, bank deposits, register pickups, record keeping, and cash audits.