Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Laureine Kouassi

Alter Ego Hair Salon and Wig Bar
2
Languages
1
Certification
5
years of professional experience

Project Coordinator candidate with 6+ years of experience supporting cross-functional teams, coordinating workflows, managing documentation, resolving issues, and ensuring projects and operational tasks are completed accurately and on schedule. Strong background in administrative operations, stakeholder communication, process improvement, and data management. Currently preparing for the CAPM certification with a goal of transitioning into project management.

Work History

Commission Hairstylist (Part- Time)

2 Years 4 Months
Alter Ego Hair Salon and Wig Bar | 04.2024 - Current
  • Coordinate daily client appointments while managing a dynamic schedule and ensuring on-time service delivery.
  • Build and maintain strong client relationships through effective communication and exceptional customer service.
  • Resolve scheduling conflicts and client concerns while maintaining a positive customer experience.
  • Maintain detailed client records, appointment history, and service documentation.
  • Process payments and accurately reconcile daily transactions.
  • Manage inventory levels and communicate supply needs to support uninterrupted operations.
  • Balance multiple appointments and competing priorities in a fast-paced environment.
  • Contribute to salon operations by maintaining organized workspaces and supporting team efficiency.

Operations Assistant

6 Months
Interface EAP | 07.2025 - 01.2026
  • Coordinated multiple client cases simultaneously while ensuring deadlines and service standards were met.
  • Tracked project milestones, documentation, and follow-up activities across multiple internal systems.
  • Partnered with cross-functional teams to resolve operational issues and maintain workflow efficiency.
  • Managed case documentation, ensuring data accuracy and regulatory compliance.
  • Escalated risks and complex issues to appropriate stakeholders to avoid delays.
  • Monitored progress on assigned work and ensured timely completion of deliverables.
  • Prioritized competing requests within a fast-paced operational environment.
  • Maintained accurate reporting and documentation for ongoing projects and client services.

Administrative Assistant

2 Years 11 Months
Briargate Home Health Care LLC | 04.2021 - 03.2024
  • Coordinated daily administrative operations supporting clinical teams.
  • Scheduled appointments and tracked case progress through internal systems.
  • Maintained organized documentation and ensured accurate records.
  • Collaborated with multiple departments to resolve operational issues.
  • Improved workflow efficiency through timely communication and organization.
  • Managed confidential documentation while maintaining data integrity.

Education

Bachelor of Science - Petroleum Engineering

University of Houston | Houston, TX | 05.2019

Skills

Project Coordination
Project & workflow coordination
Task tracking
Scheduling & calendar management
Cross-functional collaboration
Process improvement
Documentation management
Operations
Data entry & reporting
CRM systems
Microsoft Excel
Microsoft Word
Outlook
Teams
Quality assurance
Multi-project prioritization

Certification

PROFESSIONAL DEVELOPMENT

CAPM (Certified Associate in Project Management)
PMI
Expected: 2026

Google Data Analytics Professional Certificate
In Progress

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Assistant

Interface EAP
07.2025 - 01.2026Read More

Commission Hairstylist (Part- Time)

Alter Ego Hair Salon and Wig Bar
04.2024 - CurrentRead More

Administrative Assistant

Briargate Home Health Care LLC
04.2021 - 03.2024Read More

University of Houston

Bachelor of Science from Petroleum Engineering
Read More

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Laureine Kouassi