Laurel Colestock
Port Townsend,Washingto
Summary
Dynamic Branch Manager at U.S. Bank with a proven track record in driving account growth and enhancing operational efficiency. Skilled in financial analysis and team leadership, I excel at building strong client relationships and optimizing loan processing. Committed to regulatory compliance, I foster a high-performing environment that consistently exceeds performance goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
U.S. Bank
Port Townsend, WA
07.2024 - Current
- Conducted regular performance appraisals for subordinates using verbal, written, and ongoing review programs.
- Achieved consistent growth in accounts and receivables through effective borrower acquisition and retention.
- Optimized daily operations to enhance efficiency and drive branch revenue.
- Established solid connections with new and existing clients to improve financial support and reinforce branch loyalty.
- Managed staff scheduling, hiring and training processes.
- Oversaw daily operations of branch, including customer service, human resources, sales, and marketing activities.
Small Business Consultant
Banner Bank
Eastsound, WA
11.2021 - 02.2024
- Collaborated with internal departments such as compliance or legal teams regarding any regulatory issues associated with lending activities.
- Analyzed customer portfolios in order to recommend appropriate banking products and services.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Reviewed client's financial statements, tax returns, cash flow projections, and other information related to the loan application process.
Post Office Supervisor
United States Post Office
Eastsound, WA
08.2014 - 08.2021
- Managed daily operations of post office, including customer service, mail processing, and money handling.
- Maintained inventory of postage stamps, envelopes, boxes, and other supplies..
- Addressed customer complaints promptly while upholding professional demeanor.
- Assessed employee performance, providing feedback on aspects requiring enhancement.
- Compiled weekly reports detailing operational activities at post office.
Education
Bachelor of Arts - Political Science And Government
University of Washington
Seattle, WA01-2000
Skills
- Sales strategy
- Financial analysis
- Customer relationship management
- Employee training
- Regulatory compliance
- Team leadership
- Loan processing
Certification
- Certified Notary Public
Affiliations
- Olympic Peninsula YMCA Advisory Board
- American Legion Auxiliary Board
Timeline
Branch Manager
U.S. Bank
07.2024 - Current
Small Business Consultant
Banner Bank
11.2021 - 02.2024
Post Office Supervisor
United States Post Office
08.2014 - 08.2021
Bachelor of Arts - Political Science And Government
University of Washington
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