LAUREL CRADDOCK
Las Vegas,NV
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
13
13
years of professional experience
Work History
Case Manager
Tork Law ( Remote)
07.2024 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Paralegal
Strong Law Offices
01.2021 - 06.2024
- In this position I worked in a Case Manager/ Paralegal capacity where I over saw from claims process to the litigation process. I worked remotely and oversaw cases in 15 states.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared motions and pleadings for both local Washington Courts, Federal Court using PACER, and in other jurisdictions in the country as we serviced 15 states
COVID-19 Contact Tracer
Pierce County Health Authority (Temporary)
12.2020 - 01.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
Class Action/ Mass Torts Paralegal
JND Legal Administration (Contract)
06.2020 - 12.2020
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
Senior Claims Adjuster
State Farm
02.2017 - 06.2020
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Interviewed relevant parties to determine claim denial or settlement.
Senior Claims Paralegal and Risk Manager
True Blue
11.2012 - 02.2017
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Prepared legal briefs, motions, and pleadings. Worked on company specific defense of class action lawsuits, FMLA actions,and various Employment Law items.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Education
Associates - Paralegal Studies
Pikes Peak Community College
01.2007
Bachelor of Science - Advanced legal studies
Kaplan University
01.2010
Skills
- Proficient in file management systems
- Effective client communications
- Independent worker
- Strong desire for knowledge
- Effective team collaboration
- Simultaneous task management
- Demonstrates flexibility in challenging situations
- Efficient prioritization techniques
- Proficient in computer applications
- Problem-solving skills
- Clear and concise verbal expression
Timeline
Case Manager
Tork Law ( Remote)
07.2024 - Current
Paralegal
Strong Law Offices
01.2021 - 06.2024
COVID-19 Contact Tracer
Pierce County Health Authority (Temporary)
12.2020 - 01.2021
Class Action/ Mass Torts Paralegal
JND Legal Administration (Contract)
06.2020 - 12.2020
Senior Claims Adjuster
State Farm
02.2017 - 06.2020
Senior Claims Paralegal and Risk Manager
True Blue
11.2012 - 02.2017
Bachelor of Science - Advanced legal studies
Kaplan University
Associates - Paralegal Studies
Pikes Peak Community College
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