Laurel Culley
Mesa,AZ
Summary
Dedicated sales associate with exceptional customer service skills and a proven track record in driving sales. Known for building strong customer relationships and enhancing shopping experiences through effective problem-solving.
Overview
19
19
years of professional experience
Work History
Sales Associate
Sally's Beauty Supply
Simi Valley, CA
03.2021 - 11.2022
- Assisted customers with product selection and application, enhancing shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Operated cash register efficiently, ensuring quick and accurate transactions.
- Supported promotional displays and merchandising efforts to increase product visibility.
- Developed knowledge of beauty products, providing informed recommendations to clients.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Addressed customer inquiries promptly, resolving issues to build loyalty.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Front Desk Clerk
Kanab Mission Inn
Kanab, UT
03.2004 - 06.2007
- Assisted customers with product selection and application, enhancing shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Operated cash register efficiently, ensuring quick and accurate transactions.
- Supported promotional displays and merchandising efforts to increase product visibility.
- Developed knowledge of beauty products, providing informed recommendations to clients.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Addressed customer inquiries promptly, resolving issues to build loyalty.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Manager
Tesoro Gas Station
St. George, UT
08.2007 - 02.2009
- Supervised daily operations, ensuring compliance with safety and service standards.
- Assisted in training new staff on operational procedures and customer service techniques.
- Monitored inventory levels, placing orders to maintain optimal stock availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Implemented cash handling procedures, ensuring accuracy during transactions and reporting.
- Coordinated team schedules to optimize coverage during peak hours and maximize efficiency.
- Conducted regular staff performance evaluations, providing feedback for continuous improvement.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and pricing adjustments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Elko High School
Elko, NV05-1999
Skills
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Outgoing personality
Cash handling
Verbal/written communication
Store opening and closing
Sales expertise
POS system operation
Sales strategies
Upselling
Professional demeanor
Guest relations
Point of sale operation
Timeline
Sales Associate
Sally's Beauty Supply
03.2021 - 11.2022
Assistant Manager
Tesoro Gas Station
08.2007 - 02.2009
Front Desk Clerk
Kanab Mission Inn
03.2004 - 06.2007
High School Diploma -
Elko High School