Laurel Oyoo
Hilton Homewood Suites
Arlington,Texas
1
Certification
20
years of professional experience
I'm a results-driven professional dedicated to creating exceptional customer experiences. With extensive background in hospitality, security, guest services, and healthcare support, I've consistently managed to resolve customer concerns, enhance satisfaction and lead teams effectively. My strengths lie in multitasking, staying organized, and connecting genuinely with people. I'm passionate about providing outstanding service and eager to contribute positively to any team environment. I am fluent in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Forms, Gmail), and I’m known for my strong communication skills, both written and verbal. Whether I’m managing internal operations, supporting projects, or working one-on-one with clients. I consistently bring empathy, resourcefulness, and a solution-focused mindset. My experience spans administration, customer service, and public sector coordination, all of which have prepared me to work independently or as part of a team with equal ease. Having worked with individuals from all walks of life, across sectors and cultures, my perspective is broad and inclusive. I am seeking a position where I can contribute meaningfully, grow creatively, and support top tiered private-sector or governmental organizations.
Work History
Personal Care Assistant
9 Years 2 Months- In my current role as a Personal Care Assistant, I actively support patients in managing their daily lives, including personal care tasks like dressing, grooming, and mobility assistance. I establish deep and trusting relationships, carefully monitoring each individual's emotional and physical well-being. By organizing transportation, assisting with errands, and managing household duties, I've consistently enhanced patients' quality of life, providing significant relief to their family members.
- Key Accomplishments as Personal Care Assistant:
- Assisted patients with dressing, grooming, and feeding to help them adapt to mobility restrictions and maintain dignity.
- Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Visited clients' homes to provide personalized care and assistance. to complete healthcare services and promote continuity of care.
- Kept a close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Communicated urgent changes in patients' conditions to the nurse supervisor immediately. in patients' condition or environment immediately to nurse supervisor.
Housekeeping/Front Desk Supervisor/Agent
10 Years- In my supervisory role at Hilton Homewood Suites, I led a dedicated housekeeping and front desk team, consistently training them to achieve excellence in guest services. By actively implementing feedback-driven improvements, we significantly elevated guest satisfaction and maintained compliance with industry-leading standards. My leadership fostered a positive, productive environment that continuously enhanced the guest experience.
- Coordinated with team members to address and fulfill guest requests.
- Developed strong relationships with key customers to enhance satisfaction and loyalty.
- Developed and executed strategies to improve operational efficiency.
- Enforced provision of services in line with company standards.
- Trained and supervised staff to consistently deliver exceptional customer service.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Collaborated with various team members to meet guests' requests.
Unarmed Security Officer
4 Months- During my time as an Unarmed Security Officer, I diligently patrolled facilities, ensuring safety and security through careful monitoring of alarms and controlled access points. My role involved engaging proactively with visitors to offer guidance and assistance, creating a welcoming yet secure atmosphere. I carefully documented incidents, promptly reported findings, and ensured swift resolution of any security concerns.
- Key Accomplishments as Unarmed Security Officer:
- Conducted comprehensive patrols of buildings and grounds to identify and address security concerns.
- Checked individuals' credentials to ensure authorized access to restricted areas, denying entry when necessary.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Responded quickly to incidents and assessed active situations for security concerns.
- Supervised alarm systems continuously to identify and respond to any unauthorized entries into secure areas.
- Inspected parking lots and garages regularly to ensure the security of vehicles and property.
- Helped visitors and customers by providing clear directions, addressing inquiries, and fulfilling requests.
- Monitored surroundings closely to identify and investigate suspicious behavior, preventing potential criminal activity.
- Acted promptly in emergency situations to evaluate circumstances and mitigate potential threats.
- Documented security breaches and investigations in detailed reports to ensure accurate record-keeping and follow-up.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
Team Member
7 Years 6 Months- At Whataburger, I provided reliable, efficient customer service by quickly and accurately managing orders and maintaining a clean, welcoming dining area. I regularly engaged with customers, promptly addressing any concerns and ensuring their experiences encouraged repeat visits and customer loyalty.
- Key Accomplishments as a Team Member.
- Took customer orders using order machine for accurate processing.
- Served and assembled customer orders to ensure satisfaction.
- Communicated with customers for suggestions and complaints.
- Cleaned and organized dining areas and workspaces for a pleasant environment.
- Operated the cash register to process customer transactions.
Assembly Line Worker
7 Months- As part of the assembly team at Touchstone Wireless, I meticulously followed production guidelines to maintain consistently high-quality standards. Collaborating closely with my teammates, I actively contributed to ongoing efforts to enhance productivity and streamline operational processes.
- Trained and supervised staff to provide the highest level of customer service.
- Followed detailed assembly instructions, processes and procedures.
- Sought and analyzed customer feedback to drive service improvements.
- Collaborated with team members to improve production processes and maintain quality standards.
- Executed tasks efficiently to enhance workflow to decrease production time.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Collected material and equipment required for the assembling process to determine durability of the structure.
- Coordinated promotional activities to increase customer awareness of hospitality services.
Cashier/Deli Clerk
2 Years 7 Months- In my role at Kroger, I managed cash transactions accurately and efficiently while assisting customers in selecting products. My personable approach fostered strong relationships with customers, enhancing their shopping experiences and promoting ongoing store loyalty.
- Executed cash transactions accurately and efficiently, ensuring seamless checkout experience for customers.
- Assisted customers with product selections, providing personalized recommendations to meet their needs.
- Built strong relationships with customers through friendly and attentive service, enhancing overall shopping experiences.
- Strengthened customer loyalty by providing outstanding service and promptly resolving inquiries.
- Ensured cleanliness and organization of deli area, meeting health and safety standards for customer satisfaction.
Education
Diploma - Business Accountancy
No Degree - Bussiness
Skills
Home Care
Home Care Support
Patient Care Training
Home Care
Patient Relationship Management
Care Plan Coordination
Patient Advocacy
Client support
Customer Service
Outstanding service
Patient Concern Management
Billing Assistance
Healthcare Scheduling Software
Administrative Support
Process improvement
Leadership
Communication skills
Effective communication
Multitasking skills
Reception duties
Guest support
Hospitality background
Healthcare Scheduling Software
Certification
- Certifications: Texas Alcoholic Beverage Commission (TABC) Certification (Valid until 2025)
- Texas Food Handler Safety Certification (Valid until 2025)
- First Aid Certification (Valid until 2025)
- IAM Level II Unarmed Officer Security Certification
- Additional Capabilities: Health Code Compliance
- Billing and Payment Processing
- Cash Drawer Reconciliation
- Public Relations and Promotional Activities
- Employee Training and Mentorship
Timeline
Unarmed Security Officer
HSS Security
03.2023 - 07.2023Read More
Personal Care Assistant
Health Home Care
06.2017 - CurrentRead More
Housekeeping/Front Desk Supervisor/Agent
Hilton Homewood Suites
08.2016 - CurrentRead More
Assembly Line Worker
Touchstone Wireless
03.2012 - 10.2012Read More
Team Member
Whataburger
02.2009 - 08.2016Read More
Cashier/Deli Clerk
Kroger Stores
03.2006 - 10.2008Read More
Mountain View College
No Degree from Bussiness
Read More
Sam Houston High School
Diploma from Business Accountancy
Read More