Laurel Hicks
Van Buren
Summary
Dynamic operations and team leader with over a decade of experience in logistics, retail, customer service, and project management. Proven expertise in enhancing operational efficiency, leading cross-functional teams, and delivering top-tier service consistently. Recognized for exceptional communication, problem-solving, and leadership abilities in high-pressure environments. Committed to driving organizational success through strategic planning and innovative solutions.
Overview
22
22
years of professional experience
Work History
Delivery Driver
FedEx
Fort Smith, AR
08.2025 - Current
- Safe Driving
- Route Optimization
- Customer Service
- Compliance with DOT & Safety Rules
- Pre & Post Trip Vehicle Inspections
Pre-Load Supervisor
UPS
Winnemucca, NV
01.2024 - 06.2025
- Directed daily warehouse operations, ensuring safety compliance and timely deliveries.
- Managed inventory control, coached team members, and improved shift efficiency.
- Promoted strong team communication and morale during high-volume peak periods.
Field Technician / Merchandiser
MTI
08.2023 - 08.2024
- Installed and maintained product displays for LG, Apple, Sony, and Samsung.
- Conducted preventive maintenance for AT&T and completed planograms for Best Buy, Costco, Home Depot, and Lowe’s.
- Traveled extensively to support installations and technician training across states.
Head Cashier
Lowe’s
Idaho Falls, ID
01.2023 - 01.2024
- Supervised a team of 19 cashiers; handled training, scheduling, and register operations.
- Ensured compliance with cash handling procedures and company policies.
- Improved checkout processes and elevated customer satisfaction ratings.
Supervisor / Project Manager (GoPro, Etsy, Asana)
FCR
01.2017 - 09.2023
- Supervised 20–24 employees; led training, scheduling, and quality assessments for email and ticket support.
- Managed projects and communication between client partners (Etsy, Asana) and internal teams.
- Increased team efficiency by 82% through workflow improvements and coaching.
Salon Owner
Harmony Salon
Grants Pass, OR
06.2004 - 11.2020
- Operated full-service salon including hiring, scheduling, inventory, and customer service.
- Maintained high health and safety standards while managing marketing and budgeting.
- Provided direct salon services while building long-term client relationships.
Education
BS - Business Management
University of Phoenix
01-2007
Certificate of Leadership - undefined
University of Phoenix
01-2007
Cosmetology Certificate - undefined
Phagans Cosmetology College
01-2003
Skills
- Leadership & Team Development
- Scheduling & Budgeting
- Customer Service Excellence
- Conflict Resolution & Communication
- Process Improvement & KPI Tracking
- Microsoft Office Suite Excel PowerPoint Teams SharePoint Outlook
- ADP Time Clock Systems
- Merchandising Planograms Preventive Maintenance
Timeline
Delivery Driver
FedEx
08.2025 - Current
Pre-Load Supervisor
UPS
01.2024 - 06.2025
Field Technician / Merchandiser
MTI
08.2023 - 08.2024
Head Cashier
Lowe’s
01.2023 - 01.2024
Supervisor / Project Manager (GoPro, Etsy, Asana)
FCR
01.2017 - 09.2023
Salon Owner
Harmony Salon
06.2004 - 11.2020
Certificate of Leadership - undefined
University of Phoenix
Cosmetology Certificate - undefined
Phagans Cosmetology College
BS - Business Management
University of Phoenix