Laurel Hill
Lansing,MI
Summary
Motivated, passionate employee with desire to take on challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant Shelter Manager
Capital Area Humane Society
, MI
05.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify the quality.
- Used verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees.
- Provided guidance and support to team members when needed or requested.
- Practiced safe work habits and wore protective safety equipment.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Complete closing walkthrough to ensure building is locked, and all animals are secured for the night.
Pet Care Specialist
Capital City Humane Society
Lansing, MI
10.2022 - Current
- Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
- Fed and watered animals on-schedule and with appropriate food for developmental or health requirements.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Supported enrichment activities to promote, encourage and evaluate pet behaviors.
- Bathed pets using gentle techniques.
- Interacted with customers in a friendly manner to provide them with accurate information regarding animals in the shelter.
- Handled customer complaints professionally in order to resolve issues quickly and efficiently.
- Managed inventory levels of supplies such as food items, bedding materials, toys, and treats, ensuring adequate stock is always maintained.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
Farm Hand
Three Ponds Farm
DeWitt, MI
11.2017 - Current
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Assisted with maintenance and repair activities to keep enclosures and fences in safe and proper condition.
- Organized storage areas.
- Assisted in tagging sheep and goats for identification purposes.
- Collected eggs from chicken coops on a daily basis.
- Wash, package, and label eggs.
- Fed and watered livestock and monitored food and water supplies.
- Herded livestock to pastures for grazing, to trucks or other enclosures.
- Stacked bales in barns or other designated areas after harvest.
Education
High School Diploma -
Success Virtual West
Lansing, MI06-2023
Skills
- Human and Animal Safety
- Dependable and Responsible
- Teamwork and Collaboration
- Adaptability and Flexibility
- Task Prioritization
- Animal Care
- Attention to Detail
- Organizational Skills
- Self Motivation
- Work Prioritization
- Supply Unloading and Storage
- Customer Service
- Cash Handling
- Cash Register Operation
- Conflict Resolution
Timeline
Assistant Shelter Manager
Capital Area Humane Society
05.2024 - Current
Pet Care Specialist
Capital City Humane Society
10.2022 - Current
Farm Hand
Three Ponds Farm
11.2017 - Current
High School Diploma -
Success Virtual West
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