Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Laurel Lyons

Holland,MA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Coffee
03.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Troubleshot equipment to reduce service calls and downtime.

Certified Nursing Assistant

St. Mary's Medical Center
10.2021 - 03.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Certified Nursing Assistant

Langdon Place Of Dover Rehab
04.2018 - 07.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Barista

Starbucks Coffee
03.2017 - 06.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Pre School Teacher

KinderCampus
03.2018 - 01.2019
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Educated students in foundational concepts such as shapes, numbers, and letters.

Education

No Degree - Medical Billing And Coding

DeVry University
Downers Grove, IL
02.2024

High School Diploma -

Kingswood Regional High School
Wolfeboro
06.2014

Skills

  • Customer-Oriented
  • Inventory Control
  • Operations Management
  • Staff Management
  • Inventory Management
  • Training and Mentoring
  • Safety Awareness
  • Cash Handling Expertise
  • Conflict Resolution Techniques
  • Document Management
  • Inventory Control and Record Keeping
  • Safety Understanding
  • Store Opening and Closing

Accomplishments


  • Achieved Partner of the Quarter through effectively helping with everyday tasks and votes from other workers.
  • Dean's List Spring 2023

Certification

  • Certified Nurses Aide
  • Food Manager Certification

Timeline

Shift Supervisor

Starbucks Coffee
03.2022 - Current

Certified Nursing Assistant

St. Mary's Medical Center
10.2021 - 03.2022

Certified Nursing Assistant

Langdon Place Of Dover Rehab
04.2018 - 07.2021

Pre School Teacher

KinderCampus
03.2018 - 01.2019

Barista

Starbucks Coffee
03.2017 - 06.2019

No Degree - Medical Billing And Coding

DeVry University

High School Diploma -

Kingswood Regional High School

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Laurel Lyons